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German-Speaking Customer Service Pro — On-site Cape Town

Believe Resourcing

Cape Town

On-site

ZAR 50 000 - 200 000

Full time

30+ days ago

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Job summary

A leading BPO provider in Cape Town is seeking a German-Speaking Customer Service Representative. The role involves providing professional support to customers for a global fashion brand. Candidates should be fluent in German, have strong communication skills, and a customer-centric mindset. The position offers a salary of up to R30,000 CTC per month, with additional benefits. This is a full-time role with a 3-month contract that may become permanent.

Benefits

Medical insurance
Trauma support
Access to professional learning platforms
Transport provided daily
Collaborative team culture

Qualifications

  • Fluency in German (B1–C2 level) – read, write, and speak.
  • Basic English proficiency for internal use.
  • Previous experience in a customer support role is advantageous.

Responsibilities

  • Provide professional and empathetic support via email, calls, and chat.
  • Manage customer queries including orders, returns, and complaints.
  • Monitor new orders to prevent potential issues and support customers.

Skills

Fluency in German (B1–C2 level)
Basic English proficiency for internal use
Customer-centric mindset
Strong communication skills
Job description
A leading BPO provider in Cape Town is seeking a German-Speaking Customer Service Representative. The role involves providing professional support to customers for a global fashion brand. Candidates should be fluent in German, have strong communication skills, and a customer-centric mindset. The position offers a salary of up to R30,000 CTC per month, with additional benefits. This is a full-time role with a 3-month contract that may become permanent.
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