German-Speaking Customer Service Pro — On-site Cape Town

Believe Resourcing; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO provider in Cape Town is seeking a German-Speaking Customer Service Representative. The role involves providing professional support to customers for a global fashion brand. Candidates should be fluent in German, have strong communication skills, and a customer-centric mindset. The position offers a salary of up to R30,000 CTC per month, with additional benefits. This is a full-time role with a 3-month contract that may become permanent.

Benefits

Medical insurance

Trauma support

Access to professional learning platforms

Transport provided daily

Collaborative team culture

Qualifications

• Fluency in German (B1–C2 level) – read, write, and speak.
• Basic English proficiency for internal use.
• Previous experience in a customer support role is advantageous.

Responsibilities

• Provide professional and empathetic support via email, calls, and chat.
• Manage customer queries including orders, returns, and complaints.
• Monitor new orders to prevent potential issues and support customers.

Skills

Fluency in German (B1–C2 level)

Basic English proficiency for internal use

Customer-centric mindset

Strong communication skills

Job description

A leading BPO provider in Cape Town is seeking a German-Speaking Customer Service Representative. The role involves providing professional support to customers for a global fashion brand. Candidates should be fluent in German, have strong communication skills, and a customer-centric mindset. The position offers a salary of up to R30,000 CTC per month, with additional benefits. This is a full-time role with a 3-month contract that may become permanent.