German - Speaking Customer Service Associate

Concentrix; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global customer engagement services company is seeking Customer Service Advisors in Durban. You will provide exceptional customer experiences, manage inquiries, and resolve issues primarily through inbound calls. Candidates should be fluent in German, have contact center experience, and possess a Matric qualification. This position offers a monthly salary of R24000 and various employee benefits including medical aid and pension fund.

Benefits

Monthly salary of R24000

Medical aid for employee and dependents

Pension Fund

Subsidised transport

Fantastic Employee Assistance Programme (EAP)

Group life cover

Financial well-being sessions

Team building opportunities

Inclusive company culture

Qualifications

• Minimum of 6 months international contact centre experience.
• Ability to work rotation shifts (24 hours).
• Good PC literacy, including speed, accuracy, and navigation.

Responsibilities

• Handle high profile escalated cases from beginning to resolution.
• Provide excellent customer experiences consistently.
• Proactively offer solutions to customer issues.

Skills

Fluency in German (B2 level)

International contact centre experience

Attention to detail

Self-motivated

PC Literacy

Education

Matric qualification

Job description

Description

Our German speaking Customer Service Advisors work on behalf of a global customer-centric company, supporting consumers from around the globe.

Your new career will involve providing exceptional customer experiences, primarily through inbound calls.

You will be dealing with product orders, payments, missing orders, product information requests and recommendations. Even though this is a customer focused role, you will be required to actively working towards performance-based targets.

What you will do in this role

• Taking ownership of high profile, escalated cases from beginning to resolution
• Manage work order within business SLA's
• Proactively offer solutions to any issues or concerns that customers might face
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all time
• Verifying and updating customer informationProactively offer solutions to any issues or concerns that customers might face
• Your qualifications and experience

ThisCustomer SupportAdvisor role at Concentrix is a great match if you :

Qualifications

• Fluent in German (B2 level)
• Have a minimum of 6 months international contact centre experience
• Matric qualification
• Ability to work rotation shifts (24hours)
• Are self-motivated and highly responsible
• Strong attention to detail
• PC Literate (Speed, accuracy and navigation)

What is in it for you?

• A monthly salary of R24000.
• Medical aid for main member / medical insurance for employee and two dependents
• Pension Fund
• Subsidised transport
• Fantastic Employee Assistance Programme (EAP)
• Group life cover
• Access to financial well-being sessions, will writing sessions and stress management sessions
• Team building and upskill training opportunities
• Interactive and inclusive company culture

Join a company where you can grow and develop in your career, where we are fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent.

Ready to bring your skills, experience and sense of urgency to a company that values your expertise. Discover why over 550,000 game-changers around the globe call Concentrix their “employer of choice.” Together, we will achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!

Eligibility to work

In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company’s EE Plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location

ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge