Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An international award-winning contact center is seeking a German Speaking Customer Service and Sales Representative, offering a fully remote position. This role involves assisting passengers with travel-related queries in German and English and handling voice calls and email correspondence within a dynamic environment. Ideal candidates must have native level fluency in German, be flexible with shifts, and possess a stable fixed line internet connection. Comprehensive training will be provided, ensuring you are equipped for the role.

Benefits

Fully paid product and systems training

Qualifications

• Native level fluency in both verbal and written German.
• Permanent residence permit or South African ID holders only.
• Must have a fixed line internet connection.

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Handle voice calls and support ticketing in both languages.
• Meet specific performance indicators in a demanding environment.

Skills

Native level fluency in German language

Flexible to work shifts

Fibre internet connection or fixed stable ADSL line

Job description

German Speaking Customer Service and Sales Representative (Contact Center/BPO)

Northern Cape, South Africa

About the job German Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: Northern Cape, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in German language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handling voice calls in English & German may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment