German-Speaking Customer Service Agents

CallForce; Sandton; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in customer service is seeking a highly motivated German-Speaking Customer Service Agent. The role involves providing exceptional support to German-speaking customers, handling inquiries, and resolving issues. Candidates should have strong communication skills and previous experience in a customer service environment. The company offers comprehensive training and career advancement opportunities.

Benefits

Comprehensive training and development programs

Opportunity to work in a multicultural environment

Career advancement opportunities

Qualifications

• Previous experience in customer service, preferably in a BPO or call center environment.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Handle incoming customer inquiries via phone, email, chat, or social media in German.
• Resolve customer complaints and issues promptly and effectively.
• Document customer interactions accurately in the CRM system.

Skills

Fluency in German

Proficiency in English

Strong communication skills

Interpersonal skills

Problem-solving skills

Job description

We are seeking a highly motivated and detail-oriented German-Speaking Customer Service Agent to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our German-speaking customers. You will handle inquiries, resolve issues, and ensure customer satisfaction by delivering a professional and high-quality service.

Key Responsibilities :

• Handle incoming customer inquiries via phone, email, chat, or social media in German .
• Provide accurate, valid, and complete information to customers by using the right methods and tools.
• Resolve customer complaints and issues promptly and effectively.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate with other departments to resolve complex issues and improve the customer experience.
• Document customer interactions, transactions, comments, and complaints accurately in the CRM system.
• Identify and escalate priority issues to the appropriate team or manager.
• Follow communication procedures, guidelines, and policies.
• Participate in training sessions to improve product knowledge and customer service skills.

Requirements :

• Fluency in German and proficiency in English .
• Previous experience in customer service, preferably in a BPO or call center environment.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Problem-solving skills and a customer-oriented attitude.

What We Offer :

• Comprehensive training and development programs.
• Opportunity to work in a multicultural and dynamic environment.
• Career advancement opportunities within the company.