GERMAN Speaking - Customer Sales and Service Representative

DataFin; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading BPO company in Cape Town seeks a German-speaking Customer Sales & Service Representative. In this role, you will assist customers with bookings and inquiries while resolving complaints. The ideal candidate is fluent in German and has experience in customer service or the travel sector. If you have a passion for travel and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Fluent in German, both written and spoken.
• Experience in customer service, preferably in the travel sector.
• Computer literate at an intermediate level.

Responsibilities

• Assist customers with bookings and inquiries.
• Resolve customer complaints and provide alternative solutions.
• Offer guidance and support for international travel.

Skills

Fluent in German

Customer service skills

Problem-solving

Education

Matric (Grade 12 or Equivalent qualification)

Job description

Overview

Our client, a top player in the BPO game, is on the hunt for a German-speaking Customer Sales & Service Representative who's ready to bring the wow to customer service! If you're fluent in German and have a knack for helping people, this one’s for you. You’ll be the friendly voice helping customers with everything from booking flights and checking fares to finding the best connections and explaining airline policies. Think of yourself as the go-to travel guru for our international clients — keeping things smooth, stress-free, and super helpful. If you’ve got a passion for travel, love solving problems, and can chat in German like a pro, you might just be the perfect fit.

Requirements

• Matric (Grade 12 or Equivalent qualification)
• Computer literacy at intermediate level
• Experience in Customer Services / Call Centre / travel and tourism sector advantageous
• Demonstrated ability to resolve customer complaints and offer alternative solutions

Attributes

• Native/ Advanced level German & English Language Skills
• Excellent German Written Skills (skills will be assessed)