German Speaking Coordinator (Information Technology)

Black Pen Recruitment; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading technology provider in Cape Town is seeking a candidate for a hybrid position to join their Group Delivery Back Office team. Responsibilities include resource scheduling, customer support, and data management. The ideal candidate must be fluent in English and German, have strong customer service skills, and proficiency in Microsoft Applications. This role offers full-time employment with UK/US shift hours.

Qualifications

• Fluency in English and German required.
• Experience with ticketing tools is an advantage.
• Proven experience in customer service standards.

Responsibilities

• Gather information through relevant systems/tools.
• Advise customers to resolve queries satisfactorily.
• Schedule resources accordingly to meet customer requirements.

Skills

Fluency in English and German

Good knowledge of Microsoft Applications

High standards of customer service

Good administrative experience

Accuracy of data management

Excellent interpersonal skills

Job description

Overview

Our client is a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for people and our planet. Our client helps our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our client is a public company quoted on the London FTSE and employs over 20,000 people worldwide.

Role overview

Our client is setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for their customers.

Job Type: Full Time/ Permanent

Workplace: Hybrid (2 days/ week in the office)

Shift hours: UK/ US Shift hours (Monday to Friday)

Location: Cape Town, Bellville office

Please submit CV in English

Requirements

• Fluency in English and German.
• Good working knowledge of Microsoft Applications (any experience with ticketing tools could be an advantage).
• The ability to plan and organise your own, and othersworkload.
• Proven experience of high standards of customer service.
• Good administrative experience.
• The ability to ensure accuracy of data, provide data for reporting and processing of information.
• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Responsibilities

• Gather information through relevant business systems/tools.
• Advise and provide support to customers to satisfactorily resolve queries.
• Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly.
• Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
• Scheduling services / organize resources to the partners to meet SLAs
• Prioritise your own workload to ensure that deadlines and customer requirements are met.