German Speaking Assistance Coordinator

Believe Resourcing; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the medical assistance sector seeks a German-Speaking Assistance Coordinator in Cape Town. This role requires coordinating medical and travel assistance for clients across the globe, ensuring smooth communication with various stakeholders while handling emergencies. It offers a competitive salary, shift allowances, and extensive career growth opportunities in an international environment.

Benefits

Comprehensive medical aid

10% company contribution towards retirement annuity

Extensive training and development

Qualifications

• Fluency in German and English (written and spoken).
• Experience in medical assistance, insurance, claims handling, or tourism (advantageous).
• Ability to work shifts, including weekends and nights.

Responsibilities

• Assist policyholders in medical and travel-related emergencies.
• Coordinate logistical arrangements for medical evacuations and patient support.
• Work closely with internal and external medical professionals.

Skills

Fluency in German

Fluency in English

Strong communication skills

Problem-solving skills

Education

Matric or higher qualification

Tools

Microsoft Office

Job description

German-Speaking Assistance CoordinatorLocation: Cape Town, South AfricaSalary: R22,000 per month + shift allowances + Comprehensive Benefits: Company-paid medical aid for the employee and two minor dependents, plus a 10% company contribution towards retirement annuityEmployment Type: Full-Time, Shift-Based

About the Client

Established in 1971 and part of the Munich Re Group since 2009, this company provides medical assistance, travel support, and insurance claims handling worldwide. It operates through 11 regional offices and three 24/7 assistance hubs, managing over 140,000 cases annually. Services include travel assistance, claims handling, cost containment, emergency support in multiple languages, and outsourcing solutions for insurers and corporations. With a vast global network of providers, it ensures seamless, cashless assistance for travelers and businesses.

About the Role

Our client is seeking a German-speaking Assistance Coordinator to join their international medical assistance team. This role involves coordinating medical and travel assistance for policyholders worldwide, liaising with hospitals, emergency services, and insurance providers to ensure the best possible care for clients.

Why Join Them?

• Competitive Compensation: R22,000 basic salary plus shift allowances
• Global Exposure: Work in a multinational, fast-paced environment assisting clients worldwide
• Career Growth: Extensive training and development in international claims and assistance

Key Responsibilities

• Assist policyholders in medical and travel-related emergencies
• Communicate with hospitals, ambulance providers, and international insurance companies
• Coordinate logistical arrangements for medical evacuations and patient support
• Ensure seamless customer service and efficient case handling
• Work closely with internal and external medical professionals

Requirements

• Fluency in German and English (written and spoken)
• Ability to remain calm and professional under pressure
• Strong communication and problem-solving skills
• Previous experience in medical assistance, insurance, claims handling, or tourism (advantageous)
• Proficiency in Microsoft Office
• Matric or higher qualification
• Ability to work shifts, including weekends and nights
• Valid South African visa (preferred)