German Speakers -Customer Service/Claims (entry level)

Collinson; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance company is hiring for a customer service role, specifically seeking fluent German speakers. You'll assist customers with their claims and policy inquiries, guiding them through the process while providing support. Full training is provided, making it a great starting point for a career in insurance. Excellent communication skills in both German and English are essential, along with a friendly attitude and willingness to learn. This position offers competitive salary and benefits, fostering career development.

Benefits

Full training

Supportive team

Career development opportunities

Competitive salary and benefits

Qualifications

• Must be fluent in both German and English, written and spoken.
• Great communication skills required.
• Willingness to learn new systems and processes.

Responsibilities

• Assist German-speaking customers with claims and policy inquiries.
• Guide customers through the claims process effectively.
• Provide support to vulnerable customers.

Skills

Fluent German

Fluent English

Great communication skills

Friendly and helpful attitude

Job description

About the Role:

We’re hiring fluent German speakers to join our customer service and claims team. German is the most important requirement – if you can communicate confidently in German and English, we’ll teach you the rest.

This is a great opportunity to start your career in insurance, with full training provided in claims handling, systems, and customer support.

What You’ll Do:

• Help German-speaking customers with claims and policy questions via phone and email
• Guide customers through the claims process in a clear, supportive way
• Handle queries and service requests with professionalism
• Learn to identify and escalate potential fraud
• Provide care and support to vulnerable customers
• Work with your team to deliver great service and meet performance goals

What You Need:

• Fluent German and English – written and spoken (this is essential)
• Great communication skills and a friendly, helpful attitude
• Willingness to learn – no prior insurance experience needed
• Comfortable using a computer and learning new systems

We Provide:

• Full training – no claims experience required
• A supportive team and structured onboarding
• Career development opportunities
• Competitive salary and benefit