German Retention Agent – FX Desk

The Talent Hunter; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading talent acquisition firm in Cape Town is looking for Retention Agents for their German Desk. Candidates must have at least one year of experience in a retention role, ideally within the FX industry, and be fluent in German. The role involves engaging with German-speaking clients, resolving issues, and maintaining accurate records. The company offers a competitive salary of USD $2000 - $2500 along with a supportive and dynamic team environment.

Benefits

Competitive salary and conditions

Career growth in a supportive environment

Qualifications

• Minimum 1 year experience in a retention role, specifically within the FX industry.
• Fluency in German is mandatory.
• Prospective candidates should possess excellent communication and problem-solving skills.

Responsibilities

• Engage with German-speaking clients to retain their business.
• Resolve customer issues with professionalism and empathy.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.

Skills

Fluent in German

Excellent communication skills

Problem-solving skills

Ability to work in a fast-paced environment

Job description

A leading talent acquisition firm in Cape Town is looking for Retention Agents for their German Desk. Candidates must have at least one year of experience in a retention role, ideally within the FX industry, and be fluent in German. The role involves engaging with German-speaking clients, resolving issues, and maintaining accurate records. The company offers a competitive salary of USD $2000 - $2500 along with a supportive and dynamic team environment.