Genesys Cloud Consultant - Remote CX & Omnichannel Expert

Sabio Group; Johannesburg; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading global technology company in Johannesburg is seeking a passionate Genesys Cloud Consultant to join their team. This role involves deploying and maintaining Genesys solutions, integrating with leading CRM systems, and designing voice flows. Ideal candidates will have strong knowledge of Genesys Cloud and fluency in Spanish. The position offers a chance to be part of a dynamic team that promotes learning and development.

Benefits

Pension Scheme

Remote/Flexible work

Life insurance

Private health

Qualifications

• Knowledge of the following Genesys Cloud CX tools and modules.
• Experience working on projects is essential.
• Spanish fluency both written and spoken is required.

Responsibilities

• Design and build deployments of multi-country projects based on Genesys Cloud.
• Integrate with CRM solutions and Call Recording.
• Create and modify scripts with Genesys Cloud.

Skills

Genesys Cloud CX tools

Basic configuration

Incoming and outgoing call strategies

Scripting

Architect

Spanish fluency

Tools

Genesys API

Salesforce

Microsoft Dynamics 365

PowerBI

Job description

A leading global technology company in Johannesburg is seeking a passionate Genesys Cloud Consultant to join their team. This role involves deploying and maintaining Genesys solutions, integrating with leading CRM systems, and designing voice flows. Ideal candidates will have strong knowledge of Genesys Cloud and fluency in Spanish. The position offers a chance to be part of a dynamic team that promotes learning and development.