General Manager - Operations

Ad Talent Africa; Theunissen; On-site; ZAR 1,200,000 - 1,500,000; Full time

Job summary

A leading FMCG business in Free State is seeking an experienced General Manager – Operations to oversee the dairy and beverage sector. The successful candidate will have over 15 years in the dairy industry with expertise in production processes and supply chain management. This role emphasizes operational efficiency and strategic leadership within a competitive market.

Qualifications

• 15+ years of experience in the dairy industry, specifically in production, operations, and finance.
• A minimum of 3 years of international or Africa-based work experience.

Responsibilities

• Develop and execute operational strategies aligned with business objectives.
• Oversee dairy production and quality control to ensure efficiency.
• Provide leadership and mentorship to department heads.

Skills

Dairy industry expertise

Leadership ability

Analytical mindset

Adaptability

Negotiation skills

Education

Bachelor's degree in Business Administration or related field

Job description

Who We Are

We are a leading FMCG business with a strong footprint across Zambia and Africa, specialising in the manufacturing and distribution of high-quality consumer goods. Our commitment to operational excellence, innovation, and sustainable growth has positioned us as a trusted brand in the industry.

Who We Are Looking For

We are seeking an experienced General Manager – Operations to lead operations for a well-established dairy and beverage business. The ideal candidate must have extensive experience in the dairy industry, with a deep understanding of production processes, supply chain management, and quality control specific to dairy operations. This role requires a results‑driven leader with a proven track record in FMCG, particularly in dairy or beverages, who can drive operational efficiency and business growth in a competitive market.

What Will You Do

• Develop and execute operational strategies aligned with business objectives.
• Oversee dairy production, quality control, finance, and plant operations to ensure efficiency and productivity.
• Implement best practices in dairy processing, waste reduction, and cost optimization.
• Ensure compliance with dairy industry regulations, food safety standards, and quality assurance protocols.
• Provide leadership and mentorship to department heads, fostering a high‑performance culture.
• Analyze financial reports and operational data to optimize cost structures and revenue generation.
• Collaborate with senior leadership on strategic planning and business growth initiatives.
• Drive efficiency in dairy plant operations, ensuring high‑quality production standards.
• Establish and enforce best practices for human capital development, including recruitment, training, and performance management.
• Work closely with executive leadership and board committees to ensure alignment with long‑term company goals.

What You Need

Education

A bachelor’s degree in Business Administration, Operations, or a related field (preferred).

Experience

• 15+ years of experience in the dairy industry, specifically in production, operations, business development, and finance within FMCG.
• A minimum of 3 years of international or Africa‑based work experience.

Key Competencies

• Strong dairy industry expertise, including production processes, food safety, and quality control.
• Business acumen with expertise in sales, operations, and production.
• Proven leadership ability with confidence and executive presence.
• Analytical mindset with problem‑solving and decision‑making skills.
• Cultural sensitivity and ability to manage diverse teams.
• Adaptability to change and ability to navigate uncertainty.
• Strong negotiation and strategic planning skills.
• Results‑driven with attention to detail.
• Ability to work independently and drive outcomes with minimal supervision.