General Manager (Luxury Brands), CT

Dixie Recruitment; Cape Town; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A luxury fashion retailer based in Cape Town is seeking an experienced General Manager. This role involves overseeing daily operations of a flagship boutique, ensuring high luxury service standards, and managing a motivated team. The ideal candidate will have 3–5 years of retail management experience and a passion for contemporary fashion. Responsibilities include achieving sales targets, optimizing inventory, and building strong relationships with high-value clients while fostering a positive team environment.

Qualifications

• 3–5 years of management experience in luxury retail.
• Proven track record in sales and team leadership.
• Highly organized and digitally savvy.

Responsibilities

• Lead the team to reach sales targets.
• Utilize sales analytics for commercial strategies.
• Oversee inventory management and visual merchandising.
• Deliver VIP-level styling service.
• Recruit, coach, and inspire the team.

Skills

Leadership

Sales performance

Interpersonal skills

Inventory management

Digital proficiency

Tools

Shopify

Excel

Job description

General Manager – (Luxury Brands) Cape Town

Our client, a leading name in luxury fashion retail, is searching for an experienced General Manager to take the helm at their flagship boutique. This sought‑after opportunity is ideal for a dynamic leader who is passionate about contemporary fashion, denim, and delivering exceptional customer experiences. As General Manager, you will oversee the boutique’s daily operations, both in‑store and online, ensuring commercial success, upholding luxury service standards, and managing a motivated team. You will play a key role in driving sales performance, optimising inventory, and creating an inspiring brand experience for South Africa’s most discerning clientele.

Minimum qualifications:

• 3–5 years management experience in luxury retail (fashion, jewellery, make‑up, or hospitality).
• Passionate about denim and contemporary fashion with strong commercial acumen.
• Highly organised, detail‑driven, and digitally savvy (Shopify and Excel proficiency required).
• Inspirational people manager with exceptional interpersonal and clienteling skills.
• Proven track record in sales and team leadership.
• Professional, discreet, and enthusiastic about the luxury retail environment.

Key Responsibilities:

• Lead the team to reach daily, monthly, and annual sales targets, including full‑price sell‑through for seasonal goals.
• Utilise sales analytics and KPIs to inform commercial strategies and collaborate with buyers for future planning.
• Oversee inventory management, stock flow, and visual merchandising, ensuring bestsellers and new products are showcased.
• Deliver VIP‑level denim fitting and styling service, building enduring relationships with high‑value clients.
• Recruit, coach, and inspire the team, fostering a positive, collaborative work environment.
• Maintain high standards of boutique operations—cleanliness, security, presentation—and compliance with all legal requirements.
• Implement effective loss‑prevention and security measures.
• Support marketing initiatives and social media presence to enhance brand recognition.