General Manager (Hospitality Live-In)

Rmg Recruitment; South Africa; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading recruitment agency is seeking a General Manager for a prestigious 5 Star Game Reserve in South Africa. The ideal candidate will have a Degree in Hotel Management and over 5 years of lodge management experience. Responsibilities include overseeing lodge operations, training staff, and ensuring excellent guest satisfaction. This is a live-in position, and candidates must be proficient in OPERA and MS Office. Strong communication and leadership skills are essential for success in this role.

Qualifications

• Matric qualification required.
• Minimum of 5 years’ experience in lodge/hotel management.
• Must be computer literate and manage lodge operations.

Responsibilities

• Oversee all lodge departments and maintain high service standards.
• Manage staff and achieve financial targets.
• Train staff and enhance lodge reputation.

Skills

Communication skills

Strong admin skills

Operations skills

Time management skills

Financial skills

Team player

Attention to detail

Guest relations knowledge

Food and Beverage knowledge

Training staff

Education

Degree / National Diploma or Certificate in Hotel Management

Tools

OPERA

MS Office

Guest Revu

Trip Advisor

Job description

Overview

5 Star Game Reserve just outside of Grahamstown is seeking a General Manager to perform the following.

Kindly note this is a live-in position

Minimum Requirements

• Matric
• Degree / National Diploma or Certificate in Hotel Management (ESSENTIAL)
• Minimum of 5 years’ working experience at a 5
• lodge / hotel
• Previous experience in management role essential
• Clear understanding of lodge operations
• Must be computer literate
• Professional and well-groomed with excellent all round communication skills
• Strong admin skills
• Strong Operations skills
• Excellent attention to detail
• Time management skills
• Financial skills
• Team player with high regard for efficiency and service excellence to guests
• Must have a high level of working knowledge i.r.t Guest Relations, Food and Beverage, Housekeeping and Front Office
• The role involves overseeing all lodge departments, ensuring high standards of service and guest satisfaction, managing staff, maintaining the property and achieving financial targets
• Experienced on platforms such as Guest Revu and Trip Advisor
• Must have good communication and reporting skills in English
• Must be proficient on OPERA
• Must be proficient on all MS Office packages
• Ability to implement strategies that enhance the lodges reputation and profitability
• Motivate and foster a positive work environment
• Exceptional Food and Beverage knowledge
• A passion for training staff
• Understanding basic Labour law and disciplinary procedures
• Valid driver’s license (no endorsements) (ESSENTIAL)
• Own reliable vehicle / transport
• Must be willing to accept a live-in position