General Manager - Fuel and Convenience Retail

Merand Corbett & Associates; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail management company in Stellenbosch is seeking an experienced operational leader to oversee site operations, manage a diverse team, and maintain exceptional customer service. This role requires a minimum of 5 years of experience in fuel retail or convenience management. A strong financial acumen and proficiency in MS Office are essential. Join us to drive profitability and ensure compliance in a dynamic environment.

Qualifications

• Minimum 5 years experience in fuel retail, convenience, or QSR management.
• Proven ability to lead a diverse team and manage performance.
• Strong interpersonal skills with a passion for customer satisfaction.

Responsibilities

• Oversee all site operations across the forecourt, convenience store, and coffee shop.
• Lead, mentor, and motivate the site team through direct reports.
• Ensure all daily checklists, HSSE routines, and compliance standards are maintained.

Skills

Leadership

Customer Service

Financial Acumen

Technical Skills

Tools

MS Office (Excel)

POS Systems

Inventory Systems

Job description

Key Responsibilities

Operational Leadership

• Oversee all site operations across the forecourt, convenience store, and coffee shop.
• Support and guide the Convenience Manager and forecourt supervisors to meet operational, safety, and service goals.
• Ensure all daily checklists, HSSE routines, and compliance standards are consistently maintained.

Team Management

• Lead, mentor, and motivate the site team through direct reports (Convenience Manager and forecourt supervisors).
• Ensure efficient staffing, scheduling, and performance management.
• Promote teamwork, accountability, and clear communication across departments.

Stock & Inventory Control

• Oversee stock management processes across the site.
• Monitor wet-stock reconciliations, conduct periodic audits, and ensure accurate reporting.
• Review stock and sales data to control ordering, reduce wastage, and optimize profit margins.

Sales & Profitability

• Track site-wide performance and identify opportunities for sales growth.
• Implement pricing strategies, promotions, and operational improvements to meet targets.
• Drive profitability through sound financial control and cost management.

Customer Experience

• Maintain exceptional customer service levels across all departments.
• Train staff on company service standards and handle escalated customer issues professionally.
• Foster a welcoming, customer-first environment at all times.

Compliance & Safety (HSSE)

• Act as the sites primary Health, Safety, Security & Environment (HSSE) representative.
• Ensure adherence to all safety protocols and local regulatory standards.
• Conduct regular inspections and implement corrective actions where needed.

Financial Management

• Oversee daily and monthly financial reconciliations and reporting.
• Consolidate operational and financial data from department heads for submission to head office.
• Ensure robust cash handling and point-of-sale control measures.

Marketing & Merchandising

• Supervise merchandising and promotional execution within the shop and café.
• Coordinate with head office and suppliers for in-store campaigns and product displays.
• Monitor product rotation and maintain brand presentation standards.

Maintenance & Site Upkeep

• Ensure all facilities and equipment are well-maintained and operational.
• Manage repairs and service schedules for pumps, POS systems, refrigeration, and coffee machines.
• Maintain the sites appearance to brand standards (forecourt, restrooms, shop, and café).

External Relations

• Liaise with Territory Managers, franchise partners, suppliers, and service providers.
• Represent the site in meetings and audits, maintaining positive stakeholder relationships.

Qualifications & Experience

• Experience : Minimum 5 years experience in fuel retail, convenience, or QSR management.
• Experience in managing a busy service station with a café or food service component is highly advantageous.
• Leadership : Proven ability to lead a diverse team, manage performance, and foster a positive work culture.
• Customer Service : Strong interpersonal skills with a passion for customer satisfaction.
• Financial Acumen : Competence in budgeting, reconciliations, and financial reporting.
• Technical Skills : Proficient in MS Office (especially Excel) and experienced in POS and inventory systems.

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED