General Manager – Franchises KZN

Pollock & Associates; Durban; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A management consulting firm is seeking a General Manager for Franchises in KwaZulu-Natal, Durban. The ideal candidate will have extensive leadership experience in the retail or multi-outlet sector, with a proven ability to drive sales and foster talent development. Responsibilities include overseeing financial performance and operational planning to ensure franchise growth and excellence. This position requires strategic leadership and collaboration with marketing and HR to implement effective initiatives.

Qualifications

• Minimum 10 years’ senior operational/commercial leadership experience in retail or multi-outlet industries.
• Proven record in driving sales, profits, and people development.

Responsibilities

• Provide strategic leadership to drive growth and profitability.
• Oversee operational planning and financial management.
• Drive franchise expansion and ensure quality delivery of projects.

Skills

Strategic Leadership

Financial Management

Operational Excellence

Sales Driving

Talent Development

Education

Tertiary qualification in business, marketing, or finance

MBA

Job description

Job title : General Manager – Franchises KZN

Job Location : KwaZulu-Natal, Durban

Deadline : November 16, 2025

Responsibilities

• You will provide strategic leadership to drive growth, profitability, and operational excellence across the regional franchise network. This role is central to executing the business unit strategy, delivering financial performance, and building a people-first culture aligned with organisational objectives.
• You will oversee operational planning, financial management, supply chain execution, and marketing initiatives while championing governance, risk management, and talent development. With a strong focus on franchise growth, the role carries indirect accountability for Sales, Equity, and Operating Profit.
• Due to our clients’ Equity Plan, preference will be given to Equity Candidates.

Requirements

• Tertiary qualification (business, marketing, or finance); MBA advantageous.
• Minimum 10 years’ senior operational / commercial leadership in retail, QSR, or multi-outlet industries.
• Proven record in driving sales, profit, and people development.

Key Responsibilities

• Lead the regional operations team, aligning business plans with country strategy.
• Drive franchise expansion and ensure quality delivery of new builds and refurbishments.
• Stribhank (note: adjusted to remove non-standard text) Strengthen supply chain processes, operational efficiency, and service standards.
• Partner with HR to recruit, develop, and retain top talent, with emphasis on local leadership growth.
• Collaborate with Marketing to implement campaigns and consumer engagement initiatives.
• Ensure robust risk management and governance frameworks are in place.