General Manager – Franchises Jhb

Pollock & Associates; Gauteng; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading retail organization in Gauteng is seeking a senior operational leader to oversee strategy execution and financial performance. You will drive franchise growth and operational efficiency while developing local talent. The ideal candidate has over 10 years in senior operational roles within the retail or multi-outlet sectors and is passionate about governance and risk management.

Qualifications

• Minimum 10 years senior operational/commercial leadership experience in relevant industries.
• Proven record in driving sales and people development.

Responsibilities

• Lead the regional operations team aligning plans with strategy.
• Drive franchise expansion and quality delivery of new builds.
• Strengthen supply chain processes and service standards.
• Partner with HR for talent recruitment and development.
• Collaborate with Marketing for consumer initiatives.
• Ensure robust risk management frameworks are in place.

Skills

Sales strategy development

Operational leadership

Talent development

Risk management

Marketing initiatives

Education

Tertiary qualification in business, marketing, or finance

MBA

Job description

Overview

This role is central to executing the business unit strategy, delivering financial performance, and building a people-first culture aligned with organisational objectives. You will oversee operational planning, financial management, supply chain execution, and marketing initiatives while championing governance, risk management, and talent development.

With a strong focus on franchise growth, the role carries indirect accountability for Sales, Equity, and Operating Profit. Due to our clients' Equity Plan, preference will be given to Equity Candidates.

Requirements

• Tertiary qualification (business, marketing, or finance); MBA advantageous.
• Minimum 10 years senior operational / commercial leadership in retail, QSR, or multi-outlet industries.
• Proven record in driving sales, profit, and people development.

Key Responsibilities

• Lead the regional operations team, aligning business plans with country strategy.
• Drive franchise expansion and ensure quality delivery of new builds and refurbishments.
• Strengthen supply chain processes, operational efficiency, and service standards.
• Partner with HR to recruit, develop, and retain top talent, with emphasis on local leadership growth.
• Collaborate with Marketing to implement campaigns and consumer engagement initiatives.
• Ensure robust risk management and governance frameworks are in place.

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