General Manager (Deck Operations) - 51514543702

Somewhere; Gauteng; On-site; ZAR 600 000 - 750 000; Full time

Job description

General Manager (Deck Operations) -
Join to apply for theGeneral Manager (Deck Operations) -role atSomewhere
2 days ago Be among the first 25 applicants
Location: Remote (LATAM preferred; open to South Africa or other time zones with EST overlap)
Employment Type: Full-Time, ~50 hours/week
Working Hours: Eastern Standard Time (EST) — 9 a.m. to 9 p.m. preferred; some flexibility required
Compensation: USD$2,–$4,/month (The final offer is at the client's discretion and depends on the candidate's interview result, skills, and experience.)
About the Company
We are the fastest growing AI native proptech startup, helping commercial real estate professionals turn raw deal data into polished, on-brand decks in minutes.
The product is used by top-performing brokers and owners across multifamily, self-storage, senior housing, and more.
Our hand picked team of analysts spans all continents and timezones, and is always ready to deliver a white glove solution to our clients.
Why This Role Matters
As General Manager of Deck Operations, you will own the performance, output, and culture of a 30+ analyst team producing hundreds of decks daily.
Your leadership ensures the team executes flawlessly, scales efficiently, and continuously improves, directly impacting client satisfaction, operational efficiency, and organizational growth.
Role Overview
The GM manages the full day-to-day operations of a high-velocity analyst team.
Responsibilities include training, performance management, staffing, workflow oversight, quality control, and cross-functional collaboration.
The ideal candidate combines operational expertise, people management skills, and a strategic mindset.
Key Responsibilities
Team Leadership & Performance Management
Directly manage a 30+ person analyst team, including 2 team leads and several senior analysts.
Run daily standups, set priorities, and ensure every analyst has clarity on volume expectations and deadlines.
Provide constant coaching and skill development, reviewing decks, giving tactical feedback, hosting weekly training sessions, building SOPs, and ensuring analysts master new tools/features.
Own performance reviews, PIPs, promotions, and terminations.
Quickly identify when someone's struggling and take corrective action.
Build a high-accountability culture focused on speed, accuracy, ownership, and continuous improvement.
Operational Oversight & Workflow Execution
Oversee the production of hundreds of decks per week, ensuring consistent turnaround times and output quality.
Monitor dashboard metrics in real time: volume per analyst, SLA attainment, error rates, turnaround time, deck complexity, and daily throughput.
Staff analysts quickly and correctly.
Dynamically assign work based on skill, availability, and performance.
Identify bottlenecks and take immediate action (reassign work, elevate issues, adjust roles, increase training, etc.).
Track and approve PTO, sick days, and shift assignments to maintain full operational coverage.
Own payroll accuracy and monthly headcount reporting.
Maintain up-to-date documentation on workflows, SOPs, responsibilities, and training materials.
Quality Control & Analyst Development
Review high-priority deck samples daily and ensure output meets Henry's quality bar for structure, formatting, narrative clarity, and brand consistency.
Build training programs for new hires and ongoing development paths for current team members.
Implement standardized QA processes and hold analysts accountable for errors and repeated issues.
Coach team leads on how to manage and develop their direct reports.
Cross-Functional Collaboration
Partner with Product to share feedback from analysts and elevate productive issues.
Work closely with client-facing teams (CS, Implementation, Enterprise) to allocate resources for high-priority accounts and urgent deliverables.
Serve as the primary point of escalation for operational issues, analyst resourcing, or late deck deliveries.
Success in This Role
The analyst team is fully staffed, productive, and meets SLAs every day.
Deck quality is high, errors are low, and feedback loops are fast.
The team is getting better month-over-month: faster, cleaner, more autonomous.
You catch performance issues before they become client issues.
Leadership always knows exactly what's happening in deck ops and where the risks are.
Key Requirements
5+ years of experience in commercial real estate underwriting, financial analysis, marketing, or market research.
Proven experience in people operations, staffing, performance management, and capacity planning.
Strong operational and analytical skills, including experience managing dashboards and workflows.
Ability to work EST-aligned shifts (9 a.m. to 9 p.m. preferred) and coordinate across time zones.
Excellent communication skills in English (written and verbal).
Demonstrated ability to scale teams while maintaining quality standards.
Proactive, data-driven, and solution-oriented mindset.
Seniority level
Executive
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Somewhere by 2x
#J-*****-Ljbffr