General Manager - 6 month FTC

Dream Resorts; Middelburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A hospitality management company is seeking a Lodge Custodian located in Middelburg, Mpumalanga. The role involves overseeing hotel operations, enhancing guest satisfaction, and managing budgets. Candidates should have a degree in Hospitality Management and at least 4 years of leadership experience in resort operations. This position promises a dynamic work environment and the chance to drive operational success.

Qualifications

• Minimum 4 years of experience in resort operations and leadership.
• Strong financial management and budgeting skills are essential.
• Demonstrated ability to enhance operational efficiency.

Responsibilities

• Oversee all hotel and resort operations to ensure guest satisfaction.
• Manage annual budget and collaborate with marketing teams.
• Ensure compliance with brand standards and legal requirements.

Skills

Hospitality Management

Financial acumen

Customer service

Leadership

Food and Beverage Skills

Education

Diploma or Degree in Hospitality Management

Tools

Hotel management software

APEX

PLUSPOINT

Job description

Overview

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Olfants River Lodge is ideally positioned between Joburg, Pretoria, and Mbombela (Nelspruit). This extensive property features ample accommodation choices (245 beds) to suit all budgets, along with resort-style facilities, conferencing, and banqueting venues. Olifants River Lodge is managed by Dream Hotels & Resorts, a mixed-use accommodation group working towards greater accountability and local impact. Together, we’re on a mission to actively create a brighter future.

Dream Hotels & Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy to understand others\' feelings and collaboratively find solutions, and prioritizing sustainability in environmental, financial, and social aspects. Rooted in humanity, trust, dynamism, excellence, and joy, we celebrate diversity, prioritize integrity, embrace creativity, pursue quality, and foster a joyful work environment to connect people with our surroundings and each other. These play a part in our day-to-day decision making & operational requirements.

Job Overview

As the Lodge Custodian, you will be responsible for overseeing all aspects of the hotel and resort operations, ensuring the highest standards of guest satisfaction, financial performance, and employee engagement. You will play a pivotal role in shaping the guest experience, maintaining the property\'s reputation, and driving the achievement of business goals.

Key Responsibilities

• Provide strategic direction and diection to all hotel and resort departments
• Foster a culture of exceptional customer service and guest satisfaction
• Develop and manage the annual budget in collaboration with executive leadership
• Collaborate with the sales and marketing team to drive revenue and occupancy
• Collaborate with the Head Office People team with recruitment, training and develop a high performing team
• Ensure compliance with brand standards, induustry regulations, and legal requirments
• Build and maintain positive relationships with the local community
• Lodges team members are expected to be versatile and actively participate in various facets of the entertainment teams responsibilities

Theoretical Knowledge

• Diploma or Degree in Hospitality Management or related field.
• 4 years minimum of 3-star resort operations and leadership experience in a similarposition.
• Strong financial acumen and experience managing budgets.
• Demonstrated ability to drive revenue and improve operational efficiency.
• In-depth knowledge of hotel management software and industry best practices.
• Advanced computer literacy (including APEX and PLUSPOINT).
• Timeshare/Share block experience is advantageous.
• Excellent Food and Beverage Skills
• Valid driver’s license.
• Excellent knowledge and understanding of OTA’s

Seniority level

• Director

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Hospitality

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