General Manager

The Good Human (Pty)Ltd; Wes-Kaap; On-site; ZAR 1,200,000 - 2,000,000; Full time

Job summary

The Good Human (Pty)Ltd in Cape Town is seeking a General Manager to oversee our Cape Town operation, ensuring day-to-day performance and strategic growth. You will lead procurement, distribution, warehousing and administration, driving revenue, profitability and customer satisfaction.

Applicants should bring 8–10 years of management experience, a strong financial/operational background, and a hands-on leadership style. Strong knowledge of food safety and industry standards is essential.

Qualifications

• 8–10 years of management experience in a similar setup.
• Senior leadership or GM experience of ~5 years.
• Experience leading a multidisciplinary team of ~45 employees.
• Proven track record in fresh produce, food distribution or FMCG environments.
• Strong commercial, financial and operational understanding.
• Willingness to work across operational shifts when required.

Responsibilities

• Oversee day-to-day performance of the Cape Town operation.
• Lead teams across procurement, market buying, dispatch, invoicing, warehousing, kitchen preparation, packing and administration.
• Drive revenue growth, profitability, gross margins and cost control.
• Develop new business and maintain strong relationships with key customers.
• Monitor budgets, KPIs and performance targets.
• Ensure products are sourced, prepared, stored and delivered efficiently.
• Maintain customer service and on-time delivery standards.
• Manage supplier and grower relationships for quality and pricing.
• Maintain high standards of food safety, hygiene and quality control.
• Ensure compliance with HACCP, SANS, GlobalG.A.P. and related certifications.
• Improve stock management and operational efficiency.
• Identify operational risks and implement practical solutions.
• Recruit, lead, motivate and develop a high-performing team.
• Set performance expectations and promote accountability.
• Prepare management reports, forecasts and performance updates.

Skills

Leadership

Commercial & financial acumen

Operational management

Negotiation & problem-solving

Stakeholder management

Customer & supplier relationships

Education

Relevant tertiary qualification

Tools

ERP systems

Inventory management software

Supply-chain software

Job description

General Manager

Location: Epping, Cape Town

Industry: Fresh Produce | Food Distribution | Wholesale | FMCG

Key Responsibilities

• Oversee the day-to-day performance of the Cape Town operation.

• Lead teams across procurement, market buying, dispatch, invoicing, warehousing, kitchen preparation, packing and administration.

• Drive revenue growth, profitability, gross margins and cost control.

• Develop new business and maintain strong relationships with key customers.

• Monitor budgets, operational costs, KPIs and performance targets.

• Ensure products are sourced, prepared, stored and delivered efficiently.

• Maintain excellent customer service and on-time delivery standards.

• Manage supplier and grower relationships to ensure quality, availability and competitive pricing.

• Maintain high standards of food safety, hygiene and quality control.

• Ensure compliance with HACCP, SANS, GlobalG.A.P. and relevant certification requirements.

• Improve stock management, wastage control and operational efficiency.

• Identify operational risks and implement practical solutions.

• Recruit, lead, motivate and develop a high-performing team.

• Set clear performance expectations and promote accountability across departments.

• Prepare management reports, forecasts and performance updates.

Minimum Requirements

• At least 8-10 years' management experience.

• A minimum of five years in a senior leadership or General Management role.

• Experience managing a multidisciplinary team of approximately 45 employees.

• Proven experience in fresh produce, food distribution, wholesale, FMCG, retail, hospitality supply or a related environment.

• Strong commercial, financial and operational understanding.

• A proven record of improving revenue, profitability and business performance.

• Experience managing budgets, costs, KPIs and operational targets.

• Strong knowledge of food safety, quality control and compliance.

• Excellent leadership, negotiation and problem-solving skills.

• A confident, assertive and hands-on management style.

• Strong customer and supplier relationship-management abilities.

• Valid driver's license and own reliable vehicle.

• Willingness to work across operational shifts when required.

Advantageous

• A relevant tertiary qualification.

• Direct experience in fresh produce or food manufacturing and distribution.

• Knowledge of HACCP, GlobalG.A.P., SANS or similar food-safety standards.

• Experience using ERP, inventory, warehouse or supply-chain systems.