General Manager

Bushwise; Richards Bay; On-site; ZAR 600,000 - 750,000; Full time

Job summary

A luxury lodge in Richards Bay is seeking a General Manager to oversee daily operations and lead a team of 15. The ideal candidate will have proven experience in hospitality management with strong financial skills and leadership capabilities. Responsibilities include managing staff, ensuring high service standards, and overseeing financial operations. Competitive salary provided with live-in accommodation.

Benefits

Competitive salary between R12,000 and R15,000

Live-in accommodation provided

Qualifications

• Proven experience as a General Manager or in a senior management role in hospitality.
• Strong financial literacy managing bookkeeping and reporting.
• Ability to live on-site and manage a team.

Responsibilities

• Manage and lead a team of 15 staff across all departments.
• Oversee financial management, including bookkeeping and budgeting.
• Ensure high standards of service and guest satisfaction.

Skills

General Management

Financial Management

Leadership

Customer Service

Tools

NightsBridge

Job description

Overview

General Manager role for this lodge is a 20-room lodge located in the heart of Mkuze. They pride themselves on providing exceptional hospitality experiences to their guests with a focus on comfort, personalized service and attention to detail.

The General Manager will oversee the daily operations of the lodge, ensuring smooth running of all departments including housekeeping, kitchen, maintenance and reservations. This role requires a hands-on leader with strong organizational, financial and interpersonal skills.

Responsibilities

• Manage and lead a team of 15 staff members across all departments.
• Implement and maintain stock control systems for all departments.
• Oversee financial management including bookkeeping, budgeting and reporting.
• Prepare and submit weekly spreadsheet reports detailing sales, stock levels and operational metrics.
• Supervise reservations including bookings, emails, invoicing and payments in collaboration with the assistant.
• Ensure high standards of service, guest satisfaction and operational efficiency.
• Maintain lodge facilities ensuring maintenance and repairs are handled promptly.
• Order and manage supplies across all departments.
• Ensure compliance with health, safety and hospitality regulations.

Requirements

• Proven experience as a General Manager or in a senior management role within a lodge or hospitality setting.
• Experience with NightsBridge and systems.
• Strong financial literacy and experience managing bookkeeping and reporting.
• Excellent leadership, communication and organizational skills.
• Drivers license is essential. Speaking Zulu would be a bonus!
• Ability to live on-site and commit to a hands-on operational role and be able to handle staff management and teamwork.

Benefits

• Competitive salary between R12,000 and R15,000 per month excluding meals.
• Live-in accommodation provided.

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Details

• Employment Type: Full Time
• Experience: years
• Vacancy: 1
• Salary: 15000 - 15000