General Manager

Cleveland Division of Police; Pretoria; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A law enforcement agency is seeking a General Manager to oversee daily operations and ensure alignment with departmental objectives. This role involves managing staff, evaluating strategic initiatives, and collaborating with leadership to support organizational goals. A Bachelor’s degree and six years of management experience are required, alongside strong analytical and communication skills. This position is critical for maintaining compliance and accountability within the agency.

Qualifications

• Bachelor’s degree required.
• Six (6) years of full‑time management experience required.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily operations to ensure alignment with departmental objectives.
• Collaborate with leadership and cross‑functional teams.
• Manage the day‑to‑day operations of the Office of Professional Standards.

Skills

Critical thinking

Analytical skills

Written communication

Verbal communication

Education

Bachelor’s degree

High School Diploma or GED

Job description

Description

General Manager

Examples of Duties

Typical duties performed, include, but are not limited to oversight of daily operations to ensure alignment with departmental objectives and organizational priorities. Dependent upon service area, may manage and direct staff to maintain efficient workflows, ensuring productivity and high‑quality outcomes. Develop, implement, and evaluate operational strategies, procedures, and best practices to improve efficiency and effectiveness. Monitor performance metrics and identify opportunities for process improvement. Collaborate with leadership and cross‑functional teams to support departmental initiatives. Perform other job‑related duties as required.

Minimum Qualifications

Bachelor’s degree required. Substitution: Two (2) years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking.

Six (6) years of full‑time management experience required. Four (4) years of demonstrated leadership experience.

Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions.

Excellent written and verbal communication skills.

Valid State of Ohio Driver’s License required.

Supplemental Information

Additional Duties

Under the direction of the Administrator of the Office of Professional Standards (OPS), this position manages the day‑to‑day operations of the OPS office, which oversees integrity control, compliance, and employee accountability for the Cleveland Division of Police (CDP). Supervises personnel within OPS, providing for their scheduling, hours of work, and deployment. Ensures that all internal and external complaints concerning improper conduct of uniformed employees of CDP are investigated. Oversees the random inspection of CDP employees to ensure compliance with City of Cleveland policies, procedures, rules, and regulations. Investigates and reviews related incidents deemed appropriate by the Administrator. Acts as a liaison with local law enforcement agencies to ensure off‑duty arrests are investigated and forwards outcome to the Administrator. Oversees ongoing and random audits of CDP payroll timekeeping records. Assigns personnel to investigate incidents of the use of deadly or excessive force or in‑custody injury or death. Reviews completed investigations for thoroughness and accuracy, ensuring that they are completed in a timely fashion. Prepares and submits regular reports of activities as required. Ensures the integrity of the office and the entire investigative process. Makes presentations of findings to the Administrator. Establishes and maintains contact with appropriate media as well as neighborhood and community groups as authorized or requested by the Administrator. Performs special projects as requested by the Administrator, serves on Boards, and carries out special assignments as directed. Performs other job‑related duties as required.

Preferred Qualifications

A High School Diploma or GED is required.

A Bachelor's Degree in Business Administration, Management, Criminal Justice or related field from an accredited four‑year college or university, or two additional years of full‑time paid experience is preferred.

Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions.

Excellent written and verbal communication skills.

Valid State of Ohio Driver’s License required.