General Manager

Ithemba Recruitment- Sourcing Top Talent; Nottingham Road; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A premier recruitment agency is seeking a skilled Hotel/Resort Manager based in Nottingham Road, KwaZulu-Natal. The successful candidate will have a diploma in Travel and Tourism and at least 5 years of management experience in the hotel/resort industry. Responsibilities include overseeing operations, managing staff performance, and ensuring compliance with company policies. Strong communication, decision-making, and project management skills are critical for this role. This position offers the opportunity to lead in a vibrant hospitality environment.

Qualifications

• Minimum 5 years experience as a Hotel/Resort Manager.
• Fully computer literate.
• Food and Beverage experience required.
• Maintenance and repair experience is essential.

Responsibilities

• Manage and control all assets of the resorts.
• Management of restaurant services and activities.
• Oversee performance of all staff and contract personnel.
• Ensure adherence to policies and standards set by the Management Agent.
• Train and ensure staff are conversant with their duties.
• Implement and manage guest services and programs.
• Reporting as per employer's policies.

Skills

Strong Managerial Skills

Excellent communication skills

Strong Project Management skills

Experience in Food and Beverage Operations

Decision making and problem solving

Strong financial acumen and administration skills

Education

Diploma in Travel and Tourism or equivalent

Job description

Qualifications and experience:

• Diploma in Travel and Tourism or equivalent
• Minimum 5 Years experience as a Hotel/ Resort Manager
• Fully computer literate
• Food and Beverage experience
• Maintenance and repair experience

Skills and competencies:

• Strong Managerial Skills
• Excellent communication skills (verbal and written)(This will include social media responses and publishing)
• Strong Project Management skills(Refurbishments projects)
• Experience in Food and Beverage Operations(MICROS, Food Cost, Menu Planning etc)
• Decision making and problem solving
• Strong financial acumen and administration skills

• All duties associated with the management and control of the assets of the resorts
• Management of Restaurant, services, resorts or any other activities carried out by the company
• The Management of the performance of all staff and contract personnel employed at the Resort
• Ensuring that all policies and standards set by the Management Agent of the employer are strictly adhered to at all times, with particular reference to the ongoing maintenance of all buildings, equipment and furnishing, including the provision of guests services, financial controls and administration.
• Ensuring that all staff and contract personnel employed at the Resort are at all times properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
• The implementation and management of guest services, entertainment programs and other guest facilities to the standards determined by the employer from time to time.
• The implementation of all systems, facilities and structures as determined by the employer from time to time.
• The management and reporting on all such areas as determined by the Employers policy and procedures.