General Manager

Ergasia Placements; Gauteng; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading placement firm is seeking a General Manager for the Innovation Station in Gauteng, South Africa. This role entails overseeing daily operations, ensuring financial accountability, and leading a dynamic team. Candidates should have 5–7 years of management experience in the food service or hospitality sectors, alongside strong operational and financial skills. This position offers the opportunity to drive innovation and improve processes within the organization.

Qualifications

• Minimum 5–7 years' management experience in the food service / QSR / hospitality industry.
• Strong operational and financial acumen, including costing and budgeting.
• Proven leadership ability with experience managing teams.

Responsibilities

• Oversee the full day-to-day operations of the Innovation Station.
• Manage the Innovation Station budget and track cost efficiency.
• Lead, coach, and manage staff within the Innovation Station.

Skills

Operational management

Financial acumen

Leadership

HR knowledge

Communication skills

Problem-solving

Project management

Education

Degree / Diploma in Business Management / Hospitality / Food Industry

Job description

Job Overview

The General Manager of the Innovation Station will oversee the daily operations and development of the Innovation Station. This role requires balancing operational management, people leadership, and innovation-driven project delivery. The Innovation Station plays a critical role in product testing, development, training, and showcasing new concepts for the business. The GM will ensure efficient operations, compliance with company and statutory requirements, financial accountability, and that staff and processes support innovation. They will act as the central point of contact for all activities within the Innovation Station.

Responsibilities

• Operational & Strategic – Oversee the full day-to-day operations of the Innovation Station, ensure facilities, equipment, and processes run smoothly and efficiently, implement and maintain company operating standards and procedures, drive continuous improvement, innovation, and new initiatives within the station, manage stock, inventory control, and procurement relevant to projects and trials, ensure product trials, testing, and feedback processes are managed and documented, ensure hygiene, safety, and compliance standards are met at all times, act as the link between Head Office departments and the Innovation Station to support business priorities.
• Financial – Manage the Innovation Station budget, including stock usage, staff costs, and operating expenses, track and report on cost efficiency for trials, projects, and product launches, ensure monthly and project-based reporting is accurate and submitted on time.
• HR & People Management – Lead, coach, and manage staff within the Innovation Station, ensure correct scheduling, attendance, and compliance with labour laws and company policies, build capability by training, mentoring, and developing the team, handle IR matters where necessary (discipline, counselling, grievances).
• Innovation & Development – Support the NPD team and Head Office executives with new product development and testing, provide operational input into recipes, production processes, and feasibility for rollout, collaborate with marketing and operations to ensure innovation aligns with business needs, be proactive in driving new ideas, improvements, and efficiency projects, ensure that local marketing, product showcases, and visits are professionally managed.
• Stakeholder Management – Engage with senior leadership to provide updates on Innovation Station performance, manage external relationships (e.g., suppliers, contractors, consultants).

Qualifications

Grade 12 (Degree / Diploma in Business Management / Hospitality / Food Industry advantageous). Minimum 5–7 years' management experience in the food service / QSR / hospitality industry. Strong operational and financial acumen (costing, budgeting, reporting). Proven leadership ability with experience managing teams. Solid HR knowledge, including staff training, discipline, and labour law compliance. Excellent organizational and project management skills. Ability to work under pressure, manage multiple priorities, and meet deadlines. Flexible to work evenings, weekends, and travel as needed. Valid driver's license and own transport. Strong communication, problem-solving, and collaboration skills.

Contact

For more information please contact: Nadine Mundy.