General Manager

Jbedeker; Gauteng; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A family-centric restaurant in Gauteng is looking for an experienced General Manager to oversee operations and lead a dynamic team. You will ensure excellent customer service and manage financial performance related to Gross Profit. Candidates must have over 5 years of experience in high-volume restaurant management. A competitive salary of R30k - R40k per month is offered, negotiable based on qualifications and experience.

Qualifications

• 5+ years of experience as a General Manager or in a senior leadership role in a high-volume restaurant.
• Deep understanding of restaurant financials, especially Gross Profit, COGS, and inventory control.
• Strong leadership and people management skills.

Responsibilities

• Oversee daily operations of the restaurant including dining, kitchen, and bar areas.
• Manage and support a team of 40+ employees across front and back of house.
• Understand and analyze Gross Profit margins on food and beverage items.

Skills

Leadership

Operational Management

Financial Acumen

Customer Service

Problem-Solving

Tools

POS systems

Inventory software

Restaurant management software

Job description

Manage a fast-growing, family-centric restaurant in Centurion, known for its lively vibe and high-energy team.

It's an all-day, high-capacity operation with + seats that also doubles as a versatile venue for special occasions and private events.

The ideal candidate is an experienced leader with strong operational, people management, and financial acumen — particularly in managing Gross Profit (GP) through efficient and strategic implementation of processes.

Key Responsibilities

• Operational Management: Oversee daily operations of the restaurant including dining, kitchen, and bar areas. Ensure all service and hygiene standards are met and exceeded. Manage bookings, floor planning, and flow of service during peak and off-peak hours.
• Team Leadership: Manage and support a team of 40+ employees across front and back of house. Recruit, train, and evaluate staff performance. Foster a positive team culture focused on accountability, collaboration, and service excellence.
• Gross Profit & Financial Oversight: Understand and analyze Gross Profit margins on food and beverage items. Collaborate with kitchen and procurement teams to manage cost of goods sold (COGS). Implement and monitor inventory control processes to reduce waste and optimize purchasing. Ensure menu pricing strategies align with profit goals. Regularly review supplier costs and negotiate better deals where possible. Track and report on weekly and monthly financial performance, focusing on GP targets.
• Process Management: Develop and enforce standard operating procedures (SOPs) that align with cost control and profitability goals. Streamline service and kitchen processes to improve efficiency and reduce delays or overuse of resources. Conduct regular audits to ensure adherence to SOPs.
• Customer Service & Brand Standards: Ensure a consistently excellent guest experience. Handle customer feedback and complaints professionally. Maintain a high standard of presentation across all customer touchpoints.

Key Skills and Qualifications

• 5+ years of experience as a General Manager or senior leadership role in a high-volume restaurant.
• Deep understanding of restaurant financials, especially Gross Profit, COGS, and inventory control.
• Strong leadership and people management skills.
• Knowledge of POS, inventory, and restaurant management software.
• Excellent organizational and problem-solving abilities.
• Ability to work under pressure in a fast-paced environment.
• Strong analytical skills with a detail-oriented approach.

Salary: The proposed salary for the role is R30k - R40k per month. The offer is marginally negotiable, but will be market related in line with your qualifications, skills, and experience.