General Manager

Bidvest Steiner; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading service organization in Durban seeks a Branch Manager responsible for overseeing sales, operations, and admin teams. The ideal candidate will have 3-5 years of management experience and a strong background in sales and service industries. Key responsibilities include driving profitability, ensuring compliance with standards, and developing team capabilities. A tertiary qualification in Sales Management or related field is required.

Qualifications

• Minimum 3–5 years in a management or leadership role.
• Proven experience in sales and service-related industries.
• Strong IR/HR knowledge.

Responsibilities

• Oversee Sales, Admin, and Operations teams.
• Implement and monitor sales strategies.
• Manage service delivery and route optimisation.
• Mentor and develop team leaders and staff.

Skills

Leadership and team motivation

Excellent communication

Negotiation skills

Presentation abilities

Computer literacy (Excel, Power BI)

Routing and logistics understanding

Financial acumen

Attention to detail

Education

Grade 12 (Matric)

Tertiary qualification in Sales Management/Operations/Logistics

Valid Driver’s License

Tools

Excel

Power BI

OPSI

Vantage

Bidtrack

Job description

Key Objective

To manage all disciplines of the branch in a profitable and compliant manner, ensuring financial targets are met, service quality standards are maintained and delivered, and operational excellence is achieved.

Minimum Educational Requirements

• Grade 12 (Matric)
• Tertiary qualification in Sales Management, Operations, or Logistics (Diploma or Degree)
• Valid Driver’s License

Experience & Skills

• Minimum 3–5 years in a management or leadership role
• Proven experience in sales and service-related industries
• Strong leadership and team motivation skills
• Excellent communication, negotiation, and presentation abilities
• Computer literate with proficiency in Excel, Power BI, OPSI, Vantage, and Bidtrack
• Routing and logistics understanding will be advantageous
• Strong IR/HR knowledge
• Financial acumen to interpret monthly P&L
• Attention to detail and an allrounder

Training & Onboarding

• Induction and product training
• On-the-job training period: 1–3 months

Key Responsibilities

Branch Leadership

• Oversee Sales, Admin, and Operations teams
• Drive profitability and cost control
• Ensure compliance with internal audits and ISO standards
• Manage service, operational and sales staff

Sales & Customer Management

• Implement and monitor sales strategies
• Maintain high levels of customer satisfaction
• Lead presentations and negotiations with key clients

Operational Oversight

• Manage service delivery and route optimisation
• Monitor performance using tools like Power BI and Bidtrack
• Ensure adherence to health and safety protocols

People Development

• Mentor and develop team leaders and staff
• Conduct performance reviews and succession planning
• Foster a culture of accountability and continuous improvement

Performance Metrics

• Achievement of financial ratios and branch profitability
• Service delivery KPIs and audit scores
• Staff retention and development outcomes
• Customer satisfaction and complaint resolution