General Manager

Executive Placements; Cape Town; On-site; ZAR 700 000 - 1 000 000; Full time

Job summary

A leading management recruitment firm in Cape Town is seeking a General Manager to oversee Warehouse Operations, Inventory Management, and Customer Service. The ideal candidate will focus on achieving operational KPIs, ensuring compliance with company standards, and enhancing customer satisfaction. Strong leadership and budgeting skills are essential for this role.

Qualifications

• Experience in warehouse management and operational oversight.
• Strong leadership skills to develop human capital.
• Ability to implement continuous improvement processes.

Responsibilities

• Manage Warehouse Operations, Inventory, Transport, and Customer Service.
• Ensure operations comply with company policies and achieve service levels.
• Develop processes for budgeting and cost management.

Skills

Operational KPI improvement

Inventory Management

Budgeting skills

Customer service orientation

Job description

Purpose of the Position

The General Manager is responsible for the management and performance of the Warehouse Operations, Inventory, Transport Operations, and Customer Service in their region. The General Manager is responsible for ensuring driver health and safety and creating a conscious food culture. Building and monitoring operational capacity and processes to ensure the sustainability of the Distribution Centres operations at the right cost and to the right quality standards.

Key Functional Responsibilities

Warehouse, Inventory, Transport Management

• Ensure all quality audits are passed.
• Ensure all operations comply with Company policy and procedure.
• Improves operational KPIs year on year.

The General Manager ensures that DC facilities and equipment are maintained and in good working order. The General Manager is responsible for overseeing Inventory Management. The General Manager is responsible for reviewing Replenishment put-away and Inventory control operations.

Customer Service

• The General Manager is responsible for achieving customer contracted service levels.
• The General Manager ensures that no restaurant falls below the minimum service level over 12 months.
• The General Manager ensures that customer complaints are resolved quickly.
• The General Manager is responsible for building and maintaining sound relationships with the market.

Continuous Improvement

The General Manager is responsible for developing human capital, processes, and procedures, and ensuring they are continuously actively pursued in the areas of process, quality, service level, and cost improvements.

Reporting

The General Manager presents and explains the performance of the DC.

Costs and Budgeting

• Achieve the budgeted cost per case per DC.
• The General Manager delivers budgets per DC that meet the specified mandate.

Master Delivery Schedule

Ensures DC master schedules are optimal, accommodate growth, and meet the customers need