General Manager

Recruitment Matters Africa Pvt Ltd; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A fast-paced Quick Service Restaurant is seeking a General Manager to lead operations, manage a high-performing team, and ensure an exceptional customer experience. Candidates should have at least 3 years of experience in a similar role and a strong grasp of food safety standards. This full-time position emphasizes leadership and effective management in a dynamic environment.

Qualifications

• 3 years experience as a General Manager in a QSR.
• Strong understanding of food safety and hygiene standards.
• Proven experience in managing teams and restaurant operations.

Responsibilities

• Oversee all restaurant functions and ensure smooth service.
• Manage, train and motivate team members.
• Maintain food quality, safety, and hygiene standards.
• Monitor financials, control costs and drive revenue.
• Ensure compliance with company policies and regulations.
• Address and resolve customer issues effectively.
• Drive local marketing and promotional activities.

Skills

Excellent leadership and people management

Strong communication and conflict resolution

Financial and analytical thinking

Ability to perform under pressure

Customer‑focused with a hands‑on approach

Job description

We are hiring a General Manager for a fast‑paced Quick Service Restaurant environment.

You will lead operations, manage a high‑performing team and ensure an exceptional customer experience while maintaining profitability and compliance.

Key Responsibilities

• Oversee all restaurant functions and ensure smooth service
• Manage, train and motivate team members
• Maintain food quality, safety, and hygiene standards
• Monitor financials, control costs and drive revenue
• Ensure compliance with company policies and regulations
• Address and resolve customer issues effectively
• Drive local marketing and promotional activities

Qualifications

• 3 years experience as a General Manager in a QSR
• Strong understanding of food safety and hygiene standards
• Proven experience in managing teams and restaurant operations

Skills

• Excellent leadership and people management
• Strong communication and conflict resolution
• Financial and analytical thinking
• Ability to perform under pressure
• Customer‑focused with a hands‑on approach

Key Skills

• Restaurant Experience
• Hospitality Experience
• Interviewing
• Management Experience
• Profit & Loss
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Restaurant Management
• Retail Management
• Recruiting

Employment Type: Full‑time

Vacancy: 1