General Management

Elcb Information Services (Pty) Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A company specializing in employee benefits in Cape Town seeks an individual to drive revenue growth through excellent customer engagement and support. The successful candidate will have 2-5 years of experience in medical aid servicing and strong knowledge of HR Information Systems. Key responsibilities include developing training materials, managing client communications, and contributing to a service culture.

Qualifications

• 2–5 years of experience in medical aid servicing or employee benefits consulting.
• Ability to simplify technical information for non-technical audiences.
• Strong knowledge of HR Information Systems and related processes.

Responsibilities

• Develop training materials and presentations tailored to each client group.
• Support renewal processes by delivering communication campaigns.
• Provide guidance on communicating medical aid information to employees.

Skills

Excellent communication skills

Interpersonal skills

Proficiency in Microsoft Office

Knowledge of HR Information Systems

Job description

Overview

This role drives revenue growth within the assigned department by presenting products and services, resolving queries and complaints, and delivering exceptional customer service to secure repeat business and high customer satisfaction.

Customer Engagement: Initiate outbound calls to potential retail or SBL (Seychelles Breweries Limited) clients to introduce our products and services.

Identify customer needs and provide product information and solutions.

Prepare and deliver compelling sales pitches to persuade potential clients to purchase our products or services.

Product Knowledge: Maintain up-to-date knowledge of the company's product and service offerings in your allocated department.

Customer Service: Provide exceptional customer service.

Secure and/or improve process delivery and contribute to a high-quality Human Resources Information System within the organization. Participate in projects and contribute to a service culture to fulfill the service level agreement with stakeholders.

Proficient in Microsoft Office and strong functional knowledge of HR Information Systems.

Provide guidance and support to HR / Payroll teams on communicating medical aid information to employees.

Develop training materials, presentations, and information packs tailored to each client group.

Support broader client-servicing teams with renewal processes by delivering communication campaigns to members.

Responsibilities

• Develop training materials, presentations, and information packs tailored to each client group.
• Support renewal processes by delivering communication campaigns to members.
• Provide guidance and support to HR / Payroll teams on communicating medical aid information to employees.
• Participate in projects and contribute to a service culture to fulfill the service level agreement with stakeholders.
• Maintain up-to-date knowledge of product and service offerings; ensure strong product knowledge across the allocated department.
• Proficient in Microsoft Office and HR Information Systems; provide related support and insights.

Qualifications

• 2–5 years of experience in medical aid servicing, employee benefits consulting, or healthcare intermediary roles.
• Excellent communication and interpersonal skills; ability to simplify technical information for non‑technical audiences.
• Strong knowledge of HR Information Systems and related processes.

Additional Context

• CITIZEN INTERFACE: Provide strategic advisory services on trends, legislation, and best practices in public participation; ensure compliance with relevant legislation (MFMA, Access to Information Act); develop systems, processes, and quality management frameworks for effective service delivery.

By submitting your application for a position, you consent to the use of your personal information provided as part of your application and/or recruitment process for recruitment and selection purposes.

This includes Provincial Fund.