General Assistant (External Applications Only - HEUGH ROAD)

Cashbuild; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-known retail company in Gqeberha is seeking a General Assistant to ensure excellent customer service and maintain merchandising standards. Responsibilities include assisting customers, resolving complaints, and ensuring compliance with safety standards. Candidates must have at least Grade 10 and the ability to communicate effectively in English. A valid South African ID or work permit is required.

Qualifications

• Minimum Grade 10 or NQF 3 and one year of work-related experience.
• Ability to communicate in English and the dominant language in the area.
• Valid South African ID or work permit required.
• Willingness to work shifts, weekends and public holidays.

Responsibilities

• Ensure comprehensive customer service in store.
• Assist with customer complaints and queries.
• Maintain merchandising standards and safety compliance.

Skills

Customer service

Communication in English

Ability to perform basic calculations

Ability to work under pressure

Education

Minimum Grade 10 or NQF 3

Grade 12 without related work experience

Job description

General Assistant (External Applications Only - HEUGH ROAD)

Ensure comprehensive customer service in store. Responsibilities include merchandising of stock, shelf price labelling and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 and one year of work‑related experience, or Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends and public holidays
• Ability to work under pressure

Key Performance Areas

Customer Service

• Advise and assist customers on correct products and queries
• Assist with and resolve customer complaints

Merchandising Standards

• Bulk stock area merchandised safely and according to store layout plan
• Ensure area of responsibility is fully merchandised according to store layout and planograms

Housekeeping

• Keep the area free of obstacles and stock merchandised immediately after being received; ensure customers can enter and leave aisles without risk of injury or irritation
• Correct shelf price labelling within area of responsibility
• Complete checklists as required when on duty with canteen and toilet/showers schedule

Safety (OHSA) Requirements

• Compliance with safety (OHSA) standards (use of safety gear, ensure customer and staff safety) within area of responsibility
• Ensure area of responsibility (racking and bulk) is merchandised safely for customers and colleagues to move safely within store
• Report any discrepancies to the store manager
• Manage stock loss
• Report damaged stock within area of responsibility to store manager

Values

Integrity

• Compliance with generally accepted standards in activities related to the position
• Keeping promises
• Creating realistic expectations
• Being sincere
• Handling sensitive information carefully
• Showing awareness of values, indicating when boundaries are crossed

Accuracy

• Effectively handling detailed information and being consistently attentive to details
• Working in an orderly fashion
• Ensuring matters are handled accurately from start to finish
• Preventing mistakes
• Investing energy in checking work for mistakes

Client Focus

• Identifying and actively responding to clients' wishes and needs
• Dealing with clients in a friendly manner
• Showing involvement in the client's problem
• Making clients feel welcome
• Approaching the client's question with a can‑do mentality

Personal Development

• Being aware of one's own strengths and weaknesses and consciously working on personal development
• Focusing on self‑broadening and/or gaining deeper knowledge
• Following relevant training programmes and seeking opportunities for experience
• Seeking and using opportunities for personal development
• Asking for feedback to learn