General Assistant (External Applications Only - Cloverdene)

Cashbuild Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Gauteng is looking for a General Assistant to ensure excellent customer service and maintain merchandising standards. The candidate will handle product queries, assist customers, and ensure a safe and clean environment in the store. Applicants should have at least Grade 10 and be willing to work shifts, weekends, and public holidays. This position offers a dynamic work environment where customer satisfaction is paramount.

Qualifications

• Must have 1 year of work-related experience or Grade 12 without experience.
• Must communicate effectively in English and the local language.
• Must be willing to work shifts, weekends, and public holidays.

Responsibilities

• Ensure comprehensive customer service in the store.
• Merchandise stock and maintain housekeeping.
• Assist with product queries and complaints.

Skills

Customer Service

Communication

Basic Calculations

Education

Minimum Grade 10 or NQF 3

Grade 12

Job description

About the Job

• Job Type: External
• Location: Benoni, GP, South Africa
• Position: General Assistant (External Applications Only – Cloverdene)
• Status: Active

Responsibilities

• Ensure comprehensive customer service in the store.
• Merchandise stock, label shelf prices, and maintain housekeeping within the designated area of responsibility.
• Assist customers with product queries, resolve complaints, and provide product guidance.
• Maintain merchandising standards: safely merchandise bulk stock area, keep the area fully merchandised according to store layout and planograms.
• Ensure the area is free of obstacles, safely merchandised immediately after stock receipt, and allows customers to enter and leave aisles without risk of injury or irritation.
• Complete checklists as required for duty with canteen and toilet/showers schedule.
• Comply with OHSA safety requirements, including use of safety gear and ensuring customer and staff safety.
• Report any discrepancies or damaged stock to the Store Manager.
• Manage stock loss and report damaged stock within the area of responsibility.

Qualifications

• Minimum Grade 10 or NQF 3 with 1 (one) year work‑related experience; or Grade 12 without related work experience.
• Ability to communicate in English and the dominant local language.
\l i>Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays.
• Must be able to work under pressure.

Key Performance Areas

• Customer Service – advise and assist customers, resolve complaints.
• Merchandising Standards – comply with store layout and planograms.
• Housekeeping – maintain cleanliness and safety.
• Safety (OHSA) – use safety gear, ensure safe environment.
• Stock Management – report discrepancies, manage damage and loss.

Values

• Integrity – comply with standards, keep promises, create realistic expectations, handle sensitive information carefully, stay sincere.
• Accuracy – handle detailed information accurately, work in an orderly fashion, prevent mistakes, verify work.
• Client Focus – identify client needs, respond actively, deal with clients friendly, make clients feel welcome, approach with a can‑do mentality.
• Personal Development – be aware of strengths and weaknesses, focus on self‑development, pursue training, seek feedback.