General Assistant

Cashbuild; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A major retail company in Cape Town is seeking a Customer Service Associate to ensure excellent customer service in-store. Responsibilities include advising customers, managing stock, and ensuring a safe environment. Ideal candidates should have at least Grade 10 or equivalent and the ability to communicate effectively. This position may require shifts, weekends, and public holidays.

Qualifications

• Minimum Grade 10 or NQF 3 and 1 year work related experience.
• Ability to communicate in English and the dominant language of the area.
• Valid South African ID or work permit.

Responsibilities

• Ensure comprehensive customer service in store.
• Advise and assist customers on correct products.
• Manage stock loss and report discrepancies.

Skills

Customer service

Communication skills

Attention to detail

Ability to work under pressure

Basic calculations

Education

Minimum Grade 10 or NQF 3

Grade 12 without related work experience

Job description

Description

Ensure comprehensive Customer service in Store.

Key Performance Area: Customer Service

• Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.
• Advise and assist Customers on correct products and queries.
• Assist with and resolve Customer complaints.

Merchandising Standards

• Bulk stock area to be merchandised safely and according to Store layout plan.
• Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Housekeeping

• Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
• Correct shelf price labelling within area of responsibility.
• Ensure Checklist completed as required when on duty with Canteen and Toilet / Showers schedule.

Safety (OHSA) Requirements

• Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility.
• Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store.

Stock Loss Management

• Report any discrepancies to the Store Manager.
• Manage Stock Loss.
• Report damaged stock within area of responsibility to Store Manager.

Requirements

• Minimum Grade 10 or NQF 3 and 1 (one) year work related experience.
• Grade 12 without related work experience.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Valid South African ID or work permit.
• Ability to perform basic calculations accurately.
• Must be willing to work shifts, weekends and public holidays.
• Must be able to work under pressure.

Values

• Integrity.
• Complying with generally accepted standards in activities related to the position.
• Keeps promises.
• Creates realistic expectations.
• Is sincere.
• Handles sensitive information carefully.
• Shows awareness of values, indicates when boundaries are crossed.

Accuracy

• Effectively handling detailed information and being consistently attentive to details.
• Works in an orderly fashion.
• Ensures that matters are handled in an orderly and accurate manner from start to finish.
• Prevents mistakes.
• Invests energy in checking his / her work for mistakes.

Client Focus

• Identifying and actively responding to clients' wishes and needs.
• Deals with clients in a friendly manner.
• Shows involvement in the client's problem.
• Makes clients feel welcome.
• Approaches the client's question with a can-do mentality.

Personal Development

• Being aware of one's own strengths and weaknesses: consciously working on personal development.
• Is focused on self-broadening and / or gaining more in-depth knowledge.
• Follows relevant training programmes and / or looks for opportunities to gain experience.
• Asks for feedback in order to learn.