Gate Concierge Cpt

Lodgistics Professional Hospitality Solutions; Wes-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality solutions provider is seeking a Gate Concierge in Cape Town. The role involves welcoming guests, assisting with luggage, and providing information about the property. Candidates should have excellent customer service skills, attention to detail, and knowledge of hospitality practices. This position requires working in a dynamic environment, including outdoor shifts and weekends.

Qualifications

• Previous experience in a customer-facing role preferred.
• Certification in hospitality or tourism management is a plus.

Responsibilities

• Greet and welcome guests as they arrive at the gate.
• Assist guests with luggage and belongings.
• Provide information about the property and local area.
• Manage guest arrivals and departures.
• Ensure security protocols are followed.
• Handle guest inquiries and resolve any issues.

Skills

Excellent communication and customer service skills

Ability to work in a fast-paced environment

Attention to detail

Ability to work independently and as part of a team

Knowledge of hospitality industry practices

Fluency in English

Education

High school diploma or equivalent

Tools

Guest services software

Job description

Overview

Job Title: Gate Concierge CPT

Location: City of Cape Town, Cape Town, Hout Bay

Job Type: Permanent, expected to work Full-Time hours

Primary Industry: Travel, Leisure, Tourism, and Hospitality

Secondary Industry: Travel, Leisure, Tourism, and Hospitality

Responsibilities

• Greet and welcome guests as they arrive at the gate
• Assist guests with luggage and belongings
• Provide information about the property and local area
• Manage guest arrivals and departures
• Ensure security protocols are followed
• Handle guest inquiries and resolve any issues
• Maintain a clean and tidy entrance area

Required Qualifications

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to work independently and as part of a team

Education

High school diploma or equivalent

Experience

Previous experience in a customer-facing role preferred

Knowledge And Skills

• Knowledge of hospitality industry practises
• Basic computer skills
• Fluency in English (additional languages a plus)

Preferred Qualifications

• Certification in hospitality or tourism management
• Experience with guest services software

Working Conditions

• Indoor and outdoor work environment
• Shift work including evenings, weekends, and holidays
• Standing and walking for extended periods
• Exposure to varying weather conditions