GANT - Store Manager - V&A Waterfront, Cape Town

Spitz Proprietary Limited; Wes-Kaap; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A premium retail brand in South Africa seeks an experienced Store Manager to lead their team and ensure exceptional customer experiences. The ideal candidate will have over 5 years of retail experience and strong leadership skills. Responsibilities include driving sales, managing operations, and cultivating a service-driven culture. Join us to shape the future of luxury retail.

Benefits

Collaborative culture

Opportunities for innovation

Iconic brand legacy

Qualifications

• Minimum of 5 years’ retail experience.
• 12–18 months of management experience in a retail environment.
• Deep understanding of brand positioning and customer engagement.

Responsibilities

• Deliver an exceptional customer journey while ensuring operational excellence.
• Lead and inspire a high-performance team.
• Analyze sales performance to maximize profitability.

Skills

Customer experience

Team leadership

Sales performance

Retail operations

Education

Matric / Grade 12

Tertiary Retail Qualification

Job description

Overview

Join GANT, where timeless American sportswear meets refined European elegance to create premium apparel for men, women, and children. We pride ourselves on a culture of excellence, teamwork, and innovation, with a strong sense of community that celebrates our South African heritage. Work with iconic global brands, thrive in a collaborative environment, and grow your career in design, retail, marketing, and more. If you’re ready to shape the future of timeless fashion, GANT is the place to be!

Lead with Prestige

Are you a dynamic Store Manager with a passion for premium retail brands? Do you thrive in an environment where attention to detail, excellence, and customer experience take centre stage? If so, we are looking for a visionary leader to head one of our exclusive stores.

As the Store Manager, you will inspire your team, elevate service standards, and drive sales success. This is more than just a management role—it’s an opportunity to craft an unparalleled shopping experience for a high-end brand.

Your Role

As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.

Reporting to: Regional Manager

Team: Permanent & Flexi Staff within the store

Key Areas of Impact

Creating an Exceptional Customer Experience

• Cultivate a service-driven culture, ensuring customers receive a world-class experience
• Implement action plans based on mystery shopper feedback to continuously elevate service standards
• Build strong relationships with customers and maintain a loyal client base
• Provide in-store coaching and continuous training to refine sales and service skills

Inspiring and leading a high-performance team

• Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
• Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
• Recognise and reward excellence while ensuring accountability with clear expectations
• Foster a positive and motivating work environment that encourages growth

Driving Sales and Operational Excellence

• Monitor daily sales performance and ensure every team member contributes to store targets
• Analyse the income statement and manage expenses to maximise profitability
• Maintain optimal stock levels in alignment with customer demand and store needs
• Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
• Use key retail disciplines to manage store operations efficiently

Achieving Business Targets

• Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
• Align team performance with brand goals, ensuring a seamless and luxurious shopping experience

What It Takes to Succeed:

Experience that set you up for success:

• Minimum of 5 years’ retail experience
• At least 12 – 18 months of management experience in a retail environment
• A deep understanding of the retail landscape, including brand positioning and customer engagement

Qualifications & Certifications that will contribute to your success:

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous)

Additional Requirements that will enhance your impact for success:

• Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
• Strong understanding of profit & loss statements and retail financials
• Experience in merchandising, stock control, and store administration
• Ability to recruit and build a team that represents a luxury retail brand

Why Join GANT?

• Iconic Brand Legacy: Work with an exclusive and influential brand known for its inimitable style and quality craftsmanship.
• Collaborative Culture: We value teamwork and accountability, where every contribution matters.
• Innovation and Excellence: Thrive in a company focused on high standards and innovation.

Take the Next Step with GANT Take into account a world where timeless style meets innovative craftsmanship. GANT offers you the chance to grow your career with a brand that has shaped fashion since 1949. Whether your passion lies in design, retail, marketing, or beyond, you’ll thrive in a diverse, collaborative environment that celebrates excellence, creativity, and ambition. Let’s grow together and shape the future of iconic, premium apparel.