Funeral Claims Consultant

Standard Bank Group; Roodepoort; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading financial institution in South Africa is seeking a Claim Analyst to process funeral claims and prevent fraud. Candidates must have a Diploma in Insurance and at least 3 years of insurance experience. The role requires commitment to quality customer service with a target of 80% NPS score. Full-time position with no remote work available.

Qualifications

• Minimum of 3 years insurance industry experience required.
• Minimum of 2 years call centre/telephone experience necessary.
• Insurance product knowledge of at least 1 product in the Long-Term Insurance Category.

Responsibilities

• Analyze, assess, and pay valid funeral claims within 48 hours.
• Detect fraudulent activities on funeral claims.
• Maintain an effective diary for overdue claims to ensure priority handling.

Skills

Corporate Paralegal

Baan

IT Sales and Marketing

Civil Quality Control

Activex

Jboss

Education

Diploma in Insurance Qualification

FAIS Compliance

Job description

Overview

To analyse assess and pay valid funeral claims within 48 hours from the time the last document is received.

To detect fraudulent activities on funeral claims.

Understand SBISs goals and objectives and strive to achieve them.

Maintaining an effective diary to ensure that overdue claims are given priority within stipulated timeframes thus enabling effective customer service delivery.

Ensure favourable NPS score of 80% by consistently promoting quality interactions with customers.

Qualifications

Type of Qualification : Diploma

Field of Study : Insurance Institute or Insurance Qualification

FAIS Compliant

RE 5

Experience Required

Insurance Legacy & Enablement

Insurance

The role requires an individual with minimum of 3 years insurance industry experience. Minimum of 2 years call centre / telephone experience would be required as a minimum. Insurance product knowledge of at least 1 product in the Long-Term Insurance Category

Behavioural Competencies

• Articulating Information
• Developing Expertise
• Following Procedures
• Interacting with People
• Interpreting Data

Technical Competencies

• NPS score of > 80%
• ENPS Participation
• Refer all suspicious claims to Fraud operations.
• To Achieve fraud savings target as set out by business.
• 0% errors on Quality Assurance rating
• Finalize a minimum of 20 claims per day.

Remote Work

No

Employment Type

Full-time

Key Skills

• Corporate Paralegal
• Baan
• IT Sales and Marketing
• Civil Quality Control
• Activex
• Jboss

Experience

years

Vacancy

1