Fulfilment Specialist

X, bigly labs; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthcare innovation hub in Johannesburg is seeking a Fulfilment Specialist to enhance operational efficiency for digital orders. The role involves regular store visits, training staff, and ensuring compliance with service standards. Applicants should have a degree or diploma in a relevant field and at least 3 years of experience in retail operations, particularly in pharmacy or healthcare settings. Candidates must demonstrate strong skills in supply chain management and delivery optimization.

Qualifications

• Minimum 3 years' experience in retail operations.
• Experience in pharmacy or healthcare retail operations.
• Knowledge of fulfilment technologies.

Responsibilities

• Conduct regular store visits to ensure compliance.
• Resolve operational issues at stores.
• Monitor fulfilment performance analytics.

Skills

Store operations processes

Supply chain and logistics

Training facilitation

Pharmacy operations knowledge

Delivery management

Operational systems understanding

Education

Degree or Diploma in Business, Retail Management, eCommerce or related field

Matric or equivalent Senior Certificate

Job description

We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?

There’s only one question left: are you ready to make healthcare smarter, and actually mean it?

The Fulfilment Specialist will execute operational efficiency across assigned regional area and support delivery of fulfilment goals for digital orders. Ensure effectiveness of store and distribution operations through process optimisation, training, and compliance monitoring. Drive customer‑centric processes to ensure fulfilment promises are met within agreed Service Level Standards (SLA) while maintaining operational excellence.

WHAT WE'RE LOOKING FOR?

• Matric or equivalent Senior Certificate, Degree or Diploma in Business, Retail Management, eCommerce or related field
• Minimum 3 years' experience executing store operations processes in retail environment
• Experience with supply chain and logistics processes within retail operations
• Experience executing and facilitating training of retail operational procedures
• Experience in pharmacy or healthcare retail operations
• Knowledge of on-demand delivery and last-mile logistics
• Understanding of fulfilment technologies and operational systems
• Experience with 3rd party vendor management and coordination

WHAT YOU WILL BE DOING?

• Conduct regular store visits to drive fulfilment performance and ensure process compliance
• Act as hands‑on support to stores and help centre to resolve operational issues
• Perform store operational audits to ensure fulfilment compliance and identify inefficiencies
• Support new store openings and coordinate fulfilment process implementation
• Monitor fulfilment analytics and performance dashboards to identify potential SLA breaches
• Proactively identify orders at risk of delivery delays and implement corrective actions
• Communicate proactively with customers regarding potential delays or delivery issues
• Escalate critical SLA risks to management with recommended solutions and mitigation strategies

Special working conditions

• Requires regular store visits and travel
• Interaction with diverse stakeholders including store staff, drivers, and vendors
• Occasional extended hours during operational incidents or peak periods
• Regional coverage requiring reliable transportation

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.