Front Office Receptionist

Phoenix Recruitment; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality recruitment agency in Cape Town is seeking a dedicated front desk manager for a 5-star hotel. The ideal candidate should have at least 5 years of experience, exceptional interpersonal skills, and a Grade 12 qualification. Responsibilities include managing guest check-ins and check-outs, providing information about hotel services, and maintaining a well-organized front desk. This role is crucial for ensuring an exceptional guest experience.

Qualifications

• Minimum 5 years experience in a 5-star hotel.
• Excellent interpersonal skills and trustworthiness required.
• Familiarity with hospitality software is an advantage.

Responsibilities

• Manage guest registrations, check-ins, and check-outs.
• Provide information about hotel services and local attractions.
• Maintain tidy and organized front desk operations.

Skills

Interpersonal skills

Guest experience

Reservations experience

Education

Grade 12

Hospitality Qualification

Tools

Benson

Job description

Responsibilities

• Attend to all guest needs, including but not limited to registration, check in`s, check outs
• Kindly and promptly address guest inquiries, requests, and matters of concern
• Provide information about hotel services, amenities, and local attractions
• Coordinate with other hotel departments to fulfil guest needs and requests
• Manage reservations, cancellations, and room assignments and all front desk related tasks
• Ensure all relevant policies and procedures are adhered to
• Complete all relevant end of day activities and reporting
• Maintain and adhere to relevant health and safety protocols as required
• Process relevant payment processes
• Answer and respond to incoming calls with the appropriate telephone etiquette
• Process payments, handle cash, and maintain accurate records
• Maintain a tidy and organized front desk area
• Answer emails, assisting guests with enquiries and invoicing
• Perform other duties and tasks as operationally required

Qualifications

• Grade 12
• Recognized Hospitality Qualification preferred
• At least 5 years experience in a 5 hotel
• Attuned to exceptional guest experiences
• Excellent interpersonal skills
• Some reservations experience will be an advantage
• Familiar with Benson will be an advantage
• Trustworthy & reliable