Front Office Manager: Lead Guest Experience & Revenue

Hilton; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Manager in Durban. The role involves overseeing front office operations, ensuring exceptional guest experiences, managing team performance, and promoting the hotel brand's loyalty scheme. Candidates should possess a degree in Hotel Management, have a minimum of 3 years of relevant experience, and demonstrate excellent leadership and communication skills. The position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum of 3 years of Front Office management experience.
• Experience in hotel, leisure, or retail sector.
• Ability to manage people and develop team members.
• Previous experience with department management and Profit and Loss account.

Responsibilities

• Oversee the entire Front Office operation.
• Evaluate levels of Guest satisfaction for improvement.
• Manage staff performance and team development.
• Ensure excellent communication across departments.

Skills

IT proficiency

Leadership

Interpersonal skills

Commercial awareness

Sales capabilities

Customer service

Ability to work under pressure

Education

Degree or diploma in Hotel Management

Tools

Property Management Systems

Job description

A leading global hospitality company is seeking a Front Office Manager in Durban. The role involves overseeing front office operations, ensuring exceptional guest experiences, managing team performance, and promoting the hotel brand's loyalty scheme. Candidates should possess a degree in Hotel Management, have a minimum of 3 years of relevant experience, and demonstrate excellent leadership and communication skills. The position offers a dynamic work environment with opportunities for professional growth.