Front Office Manager

Blue Waters Hotel; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious hotel in Durban is seeking a Front Office Manager to oversee front office operations. The ideal candidate will have extensive experience in hospitality, strong leadership skills, and proficiency in Opera PMS. Responsibilities include managing staff, handling guest inquiries, and ensuring high standards of customer service. This is a full-time on-site role, ideal for someone looking to advance in the hospitality field.

Qualifications

• Experience in front office management and hospitality operations.
• Strong communication and leadership skills.
• Proficiency in reservations systems and hotel management software.
• Ability to handle guest inquiries and complaints professionally.
• Excellent organizational and multitasking abilities.

Responsibilities

• Handle all aspects of front office operations.
• Supervise staff and manage reservations.
• Coordinate with other departments.
• Handle guest inquiries and complaints.
• Ensure a smooth check-in and check-out process.

Skills

Front office management

Customer service

Leadership

Team management

Communication

Problem-solving

Multitasking

Education

Bachelor's degree in Hospitality Management

Tools

Opera PMS

Job description

Company Description

Blue Waters Hotel is situated on Durban's Golden Mile, providing convenient access to the city's entertainment, sports, and corporate venues.

The hotel is within walking distance to the Suncoast Casino and Entertainment Complex, Kings Park Sporting precinct, and a short drive to the ICC, Durban Exhibition Centre, and Olive Convention Centre.

Blue Waters Hotel offers a range of event venues and recreational facilities including a heated pool, the Versailles Restaurant, and the Blue Dolphin Cocktail Bar and Pizzeria, making it an ideal destination for business and leisure travelers alike.

Role Description

This is a full‑time on‑site role for a Front Office Manager located in Durban.

The Front Office Manager will handle all aspects of front office operations, including supervising staff, managing reservations, coordinating with other departments, handling guest inquiries and complaints, and ensuring a smooth check‑in and check‑out process.

The role involves maintaining high standards of customer service, overseeing daily activities, and contributing to financial performance through effective management practices.

Qualifications

• Experience in front office management, customer service, and hospitality operations
• Strong communication, leadership, and team management skills
• Proficiency in reservations systems and hotel management software
• Ability to handle guest inquiries and complaints professionally
• Excellent organizational and multitasking abilities
• Attention to detail and problem‑solving skills
• Proven experience in Opera PMS this is a indefinite requirement.

Experience in event management and coordination is a plus

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

Seniority Level

Mid‑Senior level

Employment Type

Full‑time