Front Office Manager

Hospitality Hire; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A premier hotel management recruiting agency is looking for a Front Office Manager to lead a high-performing team at a luxury hotel in Cape Town. The ideal candidate must possess substantial experience in front office roles, particularly with Opera PMS, and demonstrate excellent interpersonal skills. The position offers a competitive salary and opportunities for professional growth in a vibrant environment.

Benefits

50 / 50 contribution to Pension

Company contribution to medical aid

Qualifications

• Minimum 5 years progressive experience in front office roles.
• At least 2 years in Front Office Management.
• Must hold a valid South African ID.

Responsibilities

• Be present daily in the lobby, welcoming guests.
• Maintain front office systems with accurate guest data.
• Drive upselling opportunities.
• Lead, motivate, and develop a high-performing front office team.
• Ensure compliance with policies and procedures.

Skills

Guest relations

Conflict resolution

Team leadership

Interpersonal communication

Decision-making

Guest-centric service

Education

Matric certificate (Grade 12)

Hospitality qualification or diploma

Tools

Opera PMS

Job description

Critical Criteria (Requirements)

• Matric certificate (Grade 12); hospitality qualification or diploma advantageous
• Minimum 5 years progressive experience in front office roles, with at least 2 years in Front Office Management
• Opera PMS experience essential
• Strong knowledge of hotel operations, loyalty programmes and revenue management principles
• Proven track record in guest relations, conflict resolution, and team leadership
• Excellent interpersonal, communication, and decision-making skills
• Professional, confident, and guest-centric approach to luxury hospitality
• Must hold a valid South African ID

Key Competencies

• Guest-Centric Leadership: Passionate about creating warm, memorable guest experiences
• Operational Precision: Detail-driven with strong organisational and workflow management skills
• Sales & Upselling: Confident in driving revenue across rooms, outlets, and hotel services
• People Development: Skilled in coaching, motivating, and inspiring future leaders
• Adaptability & Judgment: Effective decision-making in a fast-paced, dynamic environment

Duties & Responsibilities

• Be present daily in the lobby, welcoming guests and setting the tone for exceptional service
• Maintain front office systems (Opera PMS and related interfaces) with accurate guest data
• Drive upselling opportunities and oversee loyalty programme standards
• Lead, motivate, and develop a high-performing front office team
• Oversee daily training, maintain training calendars, and conduct return-to-work interviews
• Ensure seamless communication between front office and other departments
• Oversee daily banking, reconciliations, PM accounts, and bill backs
• Support Guest Experience Manager to enhance the overall guest journey
• Ensure compliance with policies, SOPs, fire, security, and emergency procedures
• Act as operational lead across multiple departments in absence of senior management

Package on Offer

• Basic salary (TBA)
• 50 / 50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven Front Office management and Opera experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview using a smartphone or computer with a working camera

Recruitment aligns with the companys Employment Equity Plan.

About the President Hotel

The President Hotel is on a journey to be considered a true luxury destination.

• Purpose: To create and inspire memorable experiences
• Vision: To become Cape Towns most loved hotel

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers:

• 349 stylish rooms, apartments, and suites
• Breathtaking views of the Atlantic Seaboard
• A palm-lined infinity pool
• World-class restaurants
• State-of-the-art conference and event venues

An iconic working environment where excellence meets opportunity.