Front Office Maestro: Elevate Guest Experience & Team Performance

21C Museum Hotels; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputed hotel in the Accor network in Gauteng is seeking an experienced Assistant Front Office Manager. You will be responsible for overseeing the Front Office operations and ensuring exceptional service to guests. The ideal candidate should be bilingual in English and Arabic, have strong leadership skills, and a background in hospitality management. This position offers a dynamic work environment with ample opportunities for professional growth.

Qualifications

• Proven ability to guide and coach team members.
• Strong guest service orientation and training skills background required.
• Highly organized and results-oriented with the ability to be flexible.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Assist in managing sub-departments within Front Office.
• Coach and mentor staff to achieve service standards.

Skills

Excellent communication skills

Interpersonal skills

Leadership skills

Guest service orientation

Ability to coach team members

Proficiency in Property Management Systems

Bilingual in English and Arabic

Computer proficiency (Word, Excel, PowerPoint)

Education

Degree or Diploma in Hospitality Management

Job description

A reputed hotel in the Accor network in Gauteng is seeking an experienced Assistant Front Office Manager. You will be responsible for overseeing the Front Office operations and ensuring exceptional service to guests. The ideal candidate should be bilingual in English and Arabic, have strong leadership skills, and a background in hospitality management. This position offers a dynamic work environment with ample opportunities for professional growth.