Front Office Administrator / Receptionist

Phoenix Recruitment; Bela-Bela; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading hospitality recruitment firm is seeking a Front Office Administrator/Receptionist for a luxury game lodge near Bela Bela. The successful candidate will manage front desk operations, ensure smooth guest check-in/check-out, and maintain financial discipline. Applicants should have experience in hospitality, proficiency in Microsoft Office, and familiarity with Property Management Systems like OPERA. Strong organizational and communication skills are essential.

Qualifications

• Minimum 2–3 years’ experience in a similar hospitality role.
• Ability to work efficiently across multiple platforms.
• Good command of the English language.

Responsibilities

• Ensure smooth and efficient check-in and check-out procedures.
• Manage front desk operations, including calls and bookings.
• Process payments and reconcile with reporting.

Skills

Microsoft Office proficiency

Hospitality Property Management Systems experience

Strong organizational skills

Communication skills

Interpersonal skills

Education

Grade 12

Formal qualification in hospitality (advantage)

Tools

NEBULA

APEX

OPERA

Microsoft Excel

Job description

Luxury Game Lodge based close to Bela Bela is seeking a professional and personable Front Office Administrator / Receptionist to join their team.

This role is ideal for someone who thrives in a guest‑facing environment while maintaining strong administrative and financial discipline behind the scenes.

An essential part of the lodge team, the Front Office Administrator / Receptionist plays a key role in both guest‑facing service and behind‑the‑scenes coordination.

Duties

• Front Office & Guest Services
  • Ensure smooth and efficient check‑in and check‑out procedures
  • Greet and welcome guests with warmth and professionalism
  • Manage front desk operations, including calls, emails, bookings and general inquiries
  • Maintain a clean, organized and inviting reception area
  • Schedule appointments and coordinate lodge calendars
  • Support other departments with administrative coordination as needed
• Reservations & Billing
  • Manage PMS system settings and ensure accurate rate and reservation data
  • Bill guests promptly and ensure accounts are balanced daily
  • Adhere strictly to credit control procedures and maintain proper documentation
  • Reconcile daily cash, floats and credit card transactions, investigating any variances
• Finance & Reporting
  • Process payments and allocations on PMS and reconcile with NEBULA reporting
  • Manage petty cash with secure documentation and daily reconciliation
  • Provide basic bookkeeping support, including purchases against budgets and payroll assistance
  • Compile and distribute daily revenue and EOD reports with accurate postings
• Stock & Systems Management
  • Monitor and manage stock control for the Wellness Centre and Curio Shop
  • Assist with scheduled stocktakes and ensure accurate reporting and reconciliation
  • Ensure all control systems operate effectively and within agreed parameters
• System & Software Proficiency
  • Proficient in Microsoft Office, especially Excel
  • Working knowledge of hospitality PMS systems such as NEBULA, APEX, or OPERA, especially OPERA CLOUD

Requirements

• Grade 12; a formal qualification will be an advantage
• Minimum 2–3 years’ experience in a similar hospitality role
• Confident navigating digital systems and applications, with strong proficiency in Microsoft Office—particularly Excel—and hands‑on experience using hospitality Property Management Systems such as NEBULA, APEX, or OPERA
• The ideal candidate will be tech‑savvy, detail‑oriented and able to work efficiently across multiple platforms to support smooth lodge operations
• Strong organizational, communication and interpersonal skills
• Ability to multitask, attention to detail, problem‑solving skills and a positive attitude
• Good command of the English language
• Well‑spoken and presentable
• Valid RSA ID
• Driver’s Licence is beneficial but not essential