Front Office Administrator

Executiveplacements - The Job Portal; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel in Cape Town seeks a Front Office Administrator to manage guest data, reservations, and billing records. Applicants must have proficiency in Opera PMS, strong organizational skills, and a minimum of 2–3 years' experience in hospitality roles. The position offers a competitive salary package and contributions to pension and medical aid.

Benefits

Company contribution to pension

Company contribution to medical aid

Qualifications

• Minimum 2–3 years' experience in front office, reservations, or administrative roles within hospitality.
• Ability to manage confidential information with integrity and professionalism.
• Strong written and verbal communication skills.

Responsibilities

• Manage and maintain accurate guest data, reservations, and billing records in Opera PMS.
• Process reservations, amendments, cancellations, and group bookings efficiently.
• Prepare and submit daily, weekly, and monthly reports.

Skills

Organizational skills

Communication skills

Multitasking

Attention to detail

Education

Matric certificate (Grade 12)

Office administration or hospitality qualification

Tools

Opera PMS

Microsoft Office Suite

Job description

Recruiter : Hospitality HireJob Ref : CPT

Position Summary

AWDate posted: Sunday, September 28. Location: Bantry Bay, South Africa. Position: Front Office Administrator.

Qualifications & Critical Criteria

• Matric certificate (Grade 12); office administration or hospitality qualification advantageous
• Minimum 2–3 years' experience in front office, reservations, or administrative roles within hospitality
• Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
• Strong organisational skills and attention to detail
• Ability to manage confidential information with integrity and professionalism
• Strong written and verbal communication skills
• Ability to multitask and work under pressure in a fast-paced environment
• Must hold a valid South African ID

Key Competencies

• Administrative Accuracy – Skilled in managing guest data, reports, and departmental records
• Systems Knowledge – Proficient in Opera PMS, reservations management, and financial reconciliations
• Guest Support Focus – Professional and courteous approach in all guest interactions
• Problem Resolution – Ability to quickly identify and correct administrative or operational issues
• Collaboration & Team Support – Works closely with Front Office Manager, reservations, and finance teams

Duties & Responsibilities

• Manage and maintain accurate guest data, reservations, and billing records in Opera PMS
• Process reservations, amendments, cancellations, and group bookings efficiently
• Prepare and submit daily, weekly, and monthly reports for Front Office operations
• Support the Front Office Manager with scheduling, correspondence, and departmental administration
• Handle billing, payment postings, reconciliations, and end-of-day reports
• Assist with VIP arrivals, guest communications, and special requests
• Maintain filing, compliance, and documentation standards for audits and inspections
• Coordinate with finance for deposits, refunds, and billing queries
• Support training record-keeping, attendance tracking, and internal communications
• Ensure professional conduct and confidentiality when handling guest or financial information

Package on Offer

Basic salary (TBA). Company contribution to pension. Company contribution to medical aid.

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven front office administration and Opera experience will be shortlisted
• Ensure your CV is updated
• All applicants will be required to attend a virtual introduction interview
• Recruitment aligns with the company's Employment Equity Plan

About The President Hotel

The President Hotel is on a journey to be considered a true luxury destination. Purpose: To create and inspire memorable experiences. Vision: To become Cape Town's most loved hotel. Set in the heart of Bantry Bay, between Cape Town's vibrant city life and the Atlantic Ocean, the President Hotel offers stylish rooms, apartments, and suites; breathtaking views of the Atlantic Seaboard; a palm‑lined infinity pool; world‑class restaurants; state‑of‑the‑art conference and event venues; and an iconic working environment where excellence meets opportunity.