Front Office Administrator

Hospitality Hire; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality recruitment firm seeks an experienced front office administrator for a luxury hotel in Cape Town. The ideal candidate will have a strong background in reservations and office administration, with proficiency in Opera PMS and Microsoft Office Suite. Responsibilities include managing guest data, processing reservations, and assisting with departmental administration. A valid South African ID is mandatory. Competitive salary and benefits offered.

Benefits

50/50 contribution to Pension

Company contribution to medical aid

Qualifications

• Minimum 3 years experience in front office administration.
• Strong problem resolution skills in hospitality settings.
• Valid South African ID required.

Responsibilities

• Manage guest data, reservations, and billing records.
• Process reservations, amendments, and cancellations.
• Prepare daily, weekly, and monthly reports for operations.
• Assist Front Office Manager with scheduling and administration.
• Handle billing and payment postings.

Skills

Matric certificate (Grade 12)

Experience in front office, reservations

Proficiency in Opera PMS

Proficiency in Microsoft Office Suite

Strong organisational skills

Attention to detail

Strong written and verbal communication

Ability to multitask

Education

Office administration or hospitality qualification

Tools

Opera PMS

Microsoft Office Suite

Job description

Qualifications & Critical Criteria (Requirements)

• Matric certificate (Grade 12); office administration or hospitality qualification advantageous
• Minimum 23 years experience in front office, reservations, or administrative roles within hospitality
• Proficiency in Opera PMS and Microsoft Office Suite (Excel, Word, Outlook)
• Strong organisational skills and attention to detail
• Ability to manage confidential information with integrity and professionalism
• Strong written and verbal communication skills
• Ability to multitask and work under pressure in a fast-paced environment
• Must hold a valid South African ID

Key Competencies

• Administrative Accuracy — Skilled in managing guest data, reports, and departmental records
• Systems Knowledge — Proficient in Opera PMS, reservations management, and financial reconciliations
• Guest Support Focus — Professional and courteous approach in all guest interactions
• Problem Resolution — Ability to quickly identify and correct administrative or operational issues
• Collaboration & Team Support — Works closely with Front Office Manager, reservations, and finance teams

Duties & Responsibilities

• Manage and maintain accurate guest data, reservations, and billing records in Opera PMS
• Process reservations, amendments, cancellations, and group bookings efficiently
• Prepare and submit daily, weekly, and monthly reports for Front Office operations
• Support the Front Office Manager with scheduling, correspondence, and departmental administration
• Handle billing, payment postings, reconciliations, and end-of-day reports
• Assist with VIP arrivals, guest communications, and special requests
• Maintain filing, compliance, and documentation standards for audits and inspections
• Coordinate with finance for deposits, refunds, and billing queries
• Support training record-keeping, attendance tracking, and internal communications
• Ensure professional conduct and confidentiality when handling guest or financial information

Package on Offer

• Basic salary (TBA)
• 50 / 50 contribution to Pension
• Company contribution to medical aid

Important Application Notes

• Must hold a valid South African ID
• Only candidates with proven front office administration and Opera experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will be required to attend a virtual introduction interview
• Recruitment aligns with the companys Employment Equity Plan

About the President Hotel

The President Hotel is on a journey to be considered a true luxury destination.

Purpose : To create and inspire memorable experiences

Vision : To become Cape Towns most loved hotel

Set in the heart of Bantry Bay, between Cape Towns vibrant city life and the Atlantic Ocean, the President Hotel offers :

• 349 stylish rooms, apartments, and suites
• Breathtaking views of the Atlantic Seaboard
• A palm-lined infinity pool
• World-class restaurants
• State-of-the-art conference and event venues
• An iconic working environment where excellence meets opportunity