Front Of House Restaurant Manager

Cresta Franchise Restaurant; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A popular local restaurant in Johannesburg is seeking a dedicated individual for a full-time front-of-house position. Responsibilities include greeting guests, managing reservations, and coordinating with staff to ensure excellent service. Candidates should have a high school diploma and previous customer service experience. Strong communication and multitasking skills are essential for success in this role.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Strong problem-solving skills.

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage reservations and seating arrangements.
• Coordinate with kitchen and service staff to ensure smooth operations.
• Handle guest inquiries and provide information as needed.
• Respond to and resolve complaints or issues promptly.
• Ensure the front-of-house area is clean and presentable at all times.
• Assist in training new front-of-house staff.

Skills

Customer Service

Reservation Management Systems

Communication Skills

Interpersonal Skills

Multitasking

Problem‑Solving

Team Coordination

Education

High school diploma or equivalent

Certificate (Preferred)

Job description

Responsibilities

• Greet guests and provide exceptional customer service.
• Manage reservations and seating arrangements.
• Coordinate with the kitchen and service staff to ensure smooth operations.
• Handle guest inquiries and provide information as needed.
• Respond to and resolve complaints or issues promptly.
• Ensure the front-of-house area is clean and presentable at all times.
• Assist in training new front-of-house staff.

Qualifications

• High school diploma or equivalent.
• Previous experience in a front-of-house or customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Strong problem‑solving skills.
• Professional appearance and demeanor.

Skills

• Customer Service
• Reservation Management Systems
• Communication Skills
• Interpersonal Skills
• Multitasking
• Problem‑Solving
• Team Coordination

Job Details

• Job Types : Full‑time, Permanent
• Pay : From R ,00 per month
• Education : Certificate (Preferred)
• Experience : Order management system : 2 years (Preferred)
• Location : Cresta, Gauteng (Preferred)
• Work Location : In person