Front Of House Manager - Johannesburg - (Hc)

Tsebo Solutions Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading facilities services provider in Johannesburg is seeking a Front of House Restaurant Manager to oversee on-site staff and maintain high service delivery standards. This role requires strong leadership, client management skills, and attention to detail. Ideal candidates will have a relevant qualification and 2-3 years of experience. Join a team that prioritizes client satisfaction and operational excellence.

Qualifications

• 2-3 years previous experience is required.

Responsibilities

• Management of on-site front of house staff.
• Setting and management of service delivery standards.
• Training of all front of house staff.
• Implement and maintain systems.
• Stock controls and asset management.
• Analyse and pre-empt client needs and possible complaints.
• Management of client satisfaction and contribute to quality control programs.
• Maintain all operational standards as agreed.

Skills

Strong judgement and problem-solving skills

Strong interpersonal and communicative skills (verbal and written)

Attention to detail

Client service orientated

Business Management principles

Fully computer literate

Education

Relevant tertiary qualification and/or equivalent level of competence

Job description

Front of House Restaurant Manager - Greenside

Johannesburg, Gauteng, South Africa

Duties & Responsibilities

Management of on-site front of house staff

Setting and management of service delivery standards

Training of all front of house staff

Implement and maintain systems

Stock controls and asset management.

Analyse and pre-empt client needs and possible complaints

Management of client satisfaction and contribute to quality control programs.

Client / Customer relations – maintaining sound interpersonal relationship with the Client.

Operational standards – Maintaining all operational standards as agreed

Meeting all quality / star grading standards in all areas of responsibility, as per Fedics Grading checklist

Ability to operate independently

Proven leadership abilities

Skills and Competencies

Strong judgement and problem-solving skills

Strong interpersonal and communicative skills (verbal and written)

Attention to detail

Client service orientated

Business Management principles

Fully computer literate

Qualifications

Relevant tertiary qualification and / or equivalent level of competence, an advantage

2-3 years previous experience

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Facilities Services