Front Of House Manager

Boschendal Farm; Stellenbosch; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A prestigious hospitality venue in Stellenbosch seeks a Front Office Manager to oversee accommodation services and drive operational efficiency. Candidates should have strong leadership skills, hospitality management experience, and a knack for ensuring exceptional guest satisfaction. This full-time role offers an opportunity to thrive in a beautiful vineyard setting.

Qualifications

• Front of House management experience is essential.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving abilities and focus on measurable results.

Responsibilities

• Drive operational efficiency in the Front Office.
• Organize and supervise the accommodation team.
• Ensure high standards of guest services.

Skills

Front of House management experience

Previous hospitality management experience

Budgeting and finance background

Strong communication skills

Leadership skills

Analytical thinking

Education

Matric

Qualification in Food & Beverage Hotel management

Valid Driver's license

Job description

About Boschendal

Imagine starting your day with the sunrise over lush vineyards and the tranquility of farm life. At Boschendal, the surroundings are not just a backdrop; they're integral to our work and inspiration. Nestled in the heart of South Africa's golden triangle of wine country, our farm offers a unique escape from the hustle of city life. If you're passionate about hospitality, committed to excellence, and eager to make an impact, Boschendal offers an inspiring environment where you can grow and thrive. Discover your path and join us in building a legacy that reflects our connection to the land, our dedication to community, and our commitment to a regenerative future.

Front Office Manager

The Front Office Manager will drive the development and execution of accommodation hospitality services that align with the farm's values and business objectives. This role combines strategic oversight with hands‑on management, driving operational efficiency, leveraging data‑driven insights, and a deep commitment to the Boschendal culture.

Key Duties and Responsibilities

• Ensure that standard operating procedures are implemented in each accommodation area according to brand standards.
• Ensure that employees work in a supportive and flexible manner with other departments, in a spirit of the company values.
• Organise and supervise accommodation teams in the front office and guest relations space.
• Record and manage lost property according to company standard.
• Report complaints and glitches, provide feedback to the line manager, and ensure timely responses to guests.
• Support the Guest Relations Manager in managing the preventative maintenance program for all accommodation outlets.
• Stay aware of daily business in room occupancy, special requirements, and VIP needs, liaising with all team members.
• Inspect guest recreational areas regularly to maintain cleanliness and appearance as per company standard.
• Met/reach company standards for guest services and decor.
• Maintain appropriate stock levels of stationary, linen, and amenity requirements.
• Assist the AGM in developing and utilizing checklists for preventative maintenance and regular cleaning and upkeep.
• Assist in developing and writing Front Office departmental standards and improved processes.
• Collaborate with senior management to develop and implement operational strategies that support business goals.
• Identify and implement opportunities for process improvements across accommodation areas.
• Lead cross‑functional projects to enhance operational workflows and innovate in delivery of guest experiences.
• Assist with budgeting, ensuring financial targets are met and resources effectively allocated.
• Utilise data to make informed decisions that enhance profitability and operational success.
• Build and maintain strong relationships with key stakeholders on clear communication and satisfaction.
• Oversee recruitment and selection of all accommodation FOH employees, following property guidelines.
• Ensure punctuality, appearance, uniform, personal hygiene of all accommodation employees.
• Maximise effectiveness of team members through training, coaching, and mentoring.
• Conduct and support weekly Performance Development Discussions with direct reports.
• Encourage all accommodation team members to be creative, innovative, challenging, and recognising them for contributions.
• Ensure all team members follow company and local rules, policies and regulations relating to fire, food, and safety.

Experience & Skills

• Front of House management experience.
• Previous hospitality management / supervisory experience in a guest facing environment.
• Budgeting and finance background.
• Confident, independent decision‑maker with a sense of urgency and initiative.
• Prioritising multiple projects in a fast‑paced environment while maintaining a strategic focus.
• Strong communication and leadership skills, able to motivate and influence a team to achieve high performance standards.
• Analytical thinker with a high level of numeracy, strong problem‑solving abilities, and a focus on achieving measurable results.
• Firm, direct, and self‑assured individual who excels in managing and delegating tasks, while maintaining close follow‑up for quality control.

Qualifications

• Matric.
• Qualification in Food & Beverage Hotel management preferable.
• Valid Driver's license.

Location & Employment

Location: Cape Town, Western Cape, South Africa. Employment type: Full‑time. Seniority level: Mid‑Senior level. Job function: Management and Manufacturing. Industries: Hospitality.

How to Apply

Please email your updated CV to Details.