Front Of House Coordinator (Corporate Receptionist) - Century City, Cape Town

Labournet; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global financial services concern is looking for a Front of House Coordinator in Century City, Cape Town. The ideal candidate will have 3-5 years of receptionist experience, strong communication abilities, and a passion for providing exceptional customer service. Duties include managing guest interactions, handling bookings, and supporting the executive team. This role offers a competitive salary based on experience.

Qualifications

• 3-5 years of front of house or corporate receptionist experience.
• Client-facing experience and interest in hospitality.
• High levels of professionalism and confidentiality.

Responsibilities

• Greet guests and address inquiries.
• Answer incoming calls in a welcoming tone.
• Coordinate bookings and support executive teams.
• Assist with onboarding and HR related tasks.
• Monitor cleanliness and guest feedback.

Skills

Organizational skills

Communication skills

Time management

Customer service

Education

Matric Senior Certificate or equivalent

Tools

MS Office

Job description

Overview

FRONT OF HOUSE COORDINATOR (Corporate Receptionist) – Century City, Cape Town

• – R
• Per Month depending on qualification and years of relevant experience

Our Client, a Global Financial Services concern is seeking a highly professional Front of House Coordinator to join their team of professionals.

One would describe you as a highly organized, energetic, approachable and adaptable professional who possesses clear, warm and confident communication skills together with proven planning, time management and customer service skills.

You enjoy engaging with people and get genuine satisfaction in creating a great first impression and a positive experience.

Further to this you are solutions orientated, enjoy being part of a team and you care about the small touches that elevate a guest's experience.

Minimum Requirements

Matric Senior Certificate, or an equivalent qualification

3-5 years' relevant front of house or corporate receptionist and administration co-ordination experience gained preferably within the Financial Services / Investment / Corporate / Consulting industry

Must come with Client-facing experience and have a natural interest in hospitality and service

Proven proficiency with MS Office i.e. MS Word, MS Excel, MS Powerpoint, MS Outlook

Punctual / Time Management Skills

High levels of professionalism and confidentiality

Own reliable transport and valid driver's license

Key Duties & Responsibilities

Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.

Answering all incoming phone calls in a welcoming tone

Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.

Work closely with the Executive Assistant to support the Executive Team

Support with arranging company events and other related projects

Support with travel arrangements and courier management

Assist Human Resources with the ERS Bio reports

Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up

Monitor the parking bays and arrange bays for new joiners and any other stakeholders

Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring and ensuring seamless coordination of service.

Assist in coordinating special events and other functions.

Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.

Work closely with the service team to ensure well-versed customer service standards and operational procedures.

Monitor the quality of cleanliness and presentation of the front of house.

Keep track of inventory-related items at the front of house

Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff

Attend to all administrative queries, such as courier management and updating an internal telephone list.

Attend to ad-hoc duties as and when needed by various management

How to Apply

To apply for this role, please forward an updated and detailed copy of your CV to Lameez Herborn :

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