Front Of House Coordinator

Carrick Wealth; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company is seeking a Front of House Coordinator to ensure a welcoming environment by greeting guests and providing reception and administrative support. The ideal candidate will have 3–5 years of experience in a similar role, excellent organizational skills, and the ability to manage multiple tasks effectively. A valid driver's license and a car are essential for this position. This role is based in South Africa, Gauteng.

Qualifications

• 3–5 years of working experience required.
• Must have own car.
• Previous experience as Front of House / Receptionist is necessary.
• Client-facing experience, preferably in Financial Services.

Responsibilities

• Provide reception and administrative support to the office.
• Ensure a welcoming environment by greeting guests.
• Answer incoming phone calls warmly.
• Coordinate boardroom bookings and hospitality services.
• Assist with company events and travel arrangements.
• Liaise between front-of-house and back-of-house teams.
• Monitor cleanliness and presentation of the front of house.

Skills

Excellent Communication Skills

Excellent Organizational Skills

Punctual / Time Management Skills

Computer Skills

Telephone Etiquette

Assertive

Good Listening Skills

Professionalism

Education

Senior Certificate / Matric

Post-matric qualification

Job description

Job Title : Front of House Coordinator

Reports to : Group CEO's Executive Assistant

Job Family : Office Support / Operations / Administration / Receptionist

Type of Work : To provide reception and administrative support to the Carrick Office in Cape Town

Job Function : Ensure a welcoming environment by greeting all guests, addressing inquiries, and providing relevant information.

Responsibilities

• Answering all incoming phone calls in a welcoming tone.
• Handle booking of the boardroom and coordinate with service staff to ensure that guests are provided with hospitality.
• Work closely with the Executive Assistant to support the Executive Team.
• Support with arranging company events and other related projects.
• Support with travel arrangements and courier management.
• Assist Human Resources with the ERS Bio reports.
• Assist with the onboarding of new joiners by arranging stationery and making sure that the workspace is set up.
• Monitor the parking bays and arrange bays for new joiners and any other stakeholders.
• Act as a liaison between the front-of-house and back-of-house teams, facilitating smooth communication and ensuring seamless coordination of service.
• Assist in coordinating special events and other functions.
• Respond to guest feedback and concerns, aiming to resolve issues promptly and provide exceptional customer service to enhance the overall guest experience.
• Work closely with the service team to ensure well-versed customer service standards and operational procedures.
• Monitor the quality of cleanliness and presentation of the front of house.
• Keep track of inventory-related items at the front of house.
• Foster a collaborative and positive working environment by promoting teamwork and effective communication among the front-of-house staff.
• Attend to all administrative queries, such as courier management and updating an internal telephone list.
• Attend to ad-hoc duties as and when needed by various management.

Education and Experience

• Education: Senior Certificate / Matric, post-matric qualification advantageous.
• Experience: 3–5 years of working experience, must have own car.
• Front of House / Receptionist – must have worked in this role successfully.
• Client-facing experience, such as Receptionist / Front of House (preferably in Financial Services Industry background).
• Excellent Communication Skills, Excellent Organizational Skills, Punctual / Time Management Skills, Computer Skills, Telephone Etiquette, Assertive and good listening skills, Professionalism.