Front End Manager

Brookshire Grocery Company; Alexandria; On-site; ZAR 250,000 - 300,000; Full time

Benefits offered by this job

Comprehensive health coverage

Paid time off

401(k) plan

Employee discounts

Scholarships and educational support

Access to outdoor recreation area

Job summary

Brookshire Grocery Company in South Africa is looking for a Store Manager to oversee front-end operations. You'll ensure customer satisfaction through effective management and compliance with company policies while leading a team committed to excellence.

This role requires experience in retail management, strong leadership skills, and the ability to maintain high standards for customer service.

Qualifications

• Must be at least 21 years old to drive for company business.
• 2+ years of related experience preferred.
• Must obtain relevant certifications within 2 weeks of starting.

Responsibilities

• Manage store operations and staff for high customer satisfaction.
• Train and mentor front-end partners on protocols.
• Oversee compliance with operational regulations.

Skills

Leadership

Customer service

Cash handling

Compliance knowledge

Communication

Attention to detail

Education

Associate’s Degree or equivalent experience

Tools

Microsoft Office

Cash register

Job description

At Brookshire Grocery Company (BGC), we’re not just about business—we’re about building a community where you can thrive. Based in Tyler, Texas, BGC is home to five unique banners—Brookshire's Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire’s, and Reasor’s—operating over 215+ stores across Texas, Louisiana, Arkansas, and Oklahoma.

We’re all about creating a workplace where you can thrive. At BGC, you matter, your contributions are celebrated, and your future is unlimited. Whether you’re launching your career or ready to level up, you’ll find a supportive team, endless growth opportunities, and a chance to make an impact.

What Sets Us Apart

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan to help you build a solid future that the Company contributes to.
• Savings for your lifestyle: Exclusive employee discounts on the things you need most.
• Investing in your dreams: Scholarships and educational support to fuel your growth.
• Adventure awaits: Access to a 205‑acre outdoor recreation area for unwinding, connecting, and having fun.

When you join BGC, you’re not just starting a job—you’re becoming part of something bigger. We’re here to support your goals, inspire your journey, and celebrate your wins.

Job Summary

Manages front end and store office operations and staff to promote a high level of engagement and customer satisfaction. Proactively addresses issues and concerns through effective communication, adherence to Company policies, and thorough training of front‑end partners. Oversees compliance of office functions including AML, lottery, and Western Union transactions. Ensures adequate staffing, a clean and safe store environment, and expedient check‑out services for a pleasant customer experience.

Essential Duties And Responsibilities

• Carry out management responsibilities including interviewing, hiring, training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.
• Ensure effective training of partners within the departments under their supervision.
• Provide friendly and customer‑service‑oriented attitude by greeting customers, answering questions, and responding to customer complaints. Address front‑end procedural issues brought to attention by cashiers and courtesy/utility clerks. Display exemplary customer service, act as a role model for partners, and enforce customer‑service standards.
• Protect and monitor store sales by ensuring accuracy of front‑end procedures and proper execution of all compliance measures.
• Train front‑end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners and bagging protocol. Monitor and evaluate performance through observation and written or on‑the‑job testing. Conduct performance evaluations and provide feedback to Store Director.
• Review money orders and check cashing for governmental money regulations. Oversee daily office audits and bank deposit records for accuracy and report variances and concerns to Store Director.
• Remain current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Frequently required to open/close store. Ensure the store is presentable for the customer shopping experience; make sure adequate staff is available; ensure safety, responsiveness, and fiscal management of cash and monetary assets.
• Ensure proper shrink management by following guidelines, identifying risks, and implementing proper controls.
• Maintain a clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.
• Ensure Company regulations and food safety standards for freshness, safety, refrigeration, and sanitation are met within front end of store operations.

Knowledge, Skills And Abilities

• Advanced knowledge of Company checkout policies and procedures.
• Advanced knowledge of store office processes and procedures.
• Advanced knowledge and compliance of state laws regarding the sale of alcohol, tobacco, and lottery, as applicable.
• Advanced knowledge of anti‑money laundering and other government regulations relating to monetary transactions.
• Advanced knowledge of cash register.
• Intermediate knowledge of on‑site fuel station procedures, if applicable.
• Intermediate knowledge of store operations required.
• Basic mathematical skills.
• Ability to effectively communicate (in written and verbal form) with customers and partners.
• Ability to remain professional and courteous with customers at all times.
• Ability to lead and motivate others.
• Ability to carry out short‑term strategic objectives aligned with Company initiatives.
• Ability to prepare reports and business correspondence.
• Ability to evaluate partner performance and make corrections as needed, in a tactful manner.
• Ability to learn new processes and transfer knowledge to others.
• Ability to perform basic Microsoft Office functions.
• Ability to multi‑task and work in a fast‑paced environment.
• Ability to work safely with sharp objects such as knives, box cutters, etc.
• Ability to use precision and non‑precision hand tools.
• Ability to maintain high levels of confidentiality regarding sensitive information.
• Ability to work variable shifts including nights, weekends, and holidays.
• Must be detail oriented.
• Ability to occasionally travel to off‑site and out‑of‑town locations required with possible overnight stays.
• Must be attentive to potential hazards and remedy or place appropriate warning signs or devices around or near the hazard as soon as is reasonably possible.
• Must report any potential hazards that cannot be immediately remedied to a supervisor.

Education, Experience And Qualifications

• Minimum 18 years of age required.
• Partners must be 21 years of age or older to drive for Company business in accordance with the BGC Business Driver Policy.
• Associate’s Degree in related field and two or more years of related experience; or an equivalent combination of experience and/or higher education required.
• Must obtain Health Insurance Portability and Accountability Act (HIPAA) certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Tobacco/Alcohol certification (TABC/LACT/AATC/ABLE) through Company LEARN/LMS program within 2 weeks of starting in role where applicable.
• Must obtain Manager Food Safety certification through Company LEARN/LMS program within 2 weeks of starting in role.
• Must obtain Anti‑Money Laundering (AML) certification through Company LEARN/LMS program within 2 weeks of starting in role.

Physical Demands

• Continuously required to use close vision, distance vision, depth perception or the ability to focus.
• Continuously required to stand or walk.
• Continuously required to talk and hear.
• Frequently required to use hands for reaching, touching or handling.
• Frequently required to use fine finger movements (e.g., sorting and typing).
• Frequently required to bend, kneel or squat.
• Frequently required to push, pull, maneuver or lift objects up to 40 lbs.
• Occasionally required to push, pull, maneuver or lift objects up to 75 lbs.
• Attendance at work is required.

Work Context And Environment

• Work is generally performed in a retail store.
• Occasionally exposed to outside temperatures and weather.
• Occasionally exposed to extreme cold conditions (non‑weather).
• Occasionally exposed to wet, slippery or damp conditions.
• Occasionally exposed to heights.
• Occasionally exposed to cleaning agents.
• Quiet to moderate noise level.

Ready to find your place? BGC is “A Career Where You Belong.”

Brookshire Grocery Company strives to provide a safe, drug and alcohol‑free environment for its partners and customers. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information or military status and any other trait protected by law.