Front Desk Receptionist

CSSi (Data Solutions, Networking, Data Centre and Data Recovery Services); Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A specialist IT company in Midrand, South Africa is looking for two Front Office Support Receptionists. Candidates will be the first point of contact for clients, providing exceptional customer service and administrative support. Responsibilities include greeting visitors, managing calls, and handling inquiries. Ideal candidates will have excellent communication skills and previous receptionist experience. Competitive salary with potential increase for current employees and optional medical aid plan.

Benefits

Competitive salary package

Monthly target perks

Annual incentive bonuses

Optional medical aid plan

Qualifications

• Proven experience as a receptionist or front office representative.
• Polite and professional phone manner.
• Ability to prioritize tasks and work effectively in a fast-paced environment.

Responsibilities

• Greet and welcome visitors and clients.
• Assist clients with inquiries about products and services.
• Manage and maintain the reception area.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in Microsoft Office Suite

Customer-focused mindset

Knowledge of administrative procedures

Education

High school diploma with university entrance requirement

Additional certification in office administration or customer service

Tools

Microsoft Office Suite

CRM systems

Job description

CSSi is a specialist IT company with one of the most advanced off-the-grid Data Centres in Africa. Offering services like Data Centre solutions, Cloud Hosting/Storage, and Data Recovery, CSSi operates state-of-the‑art facilities, including a Class 100 clean room and cyber support labs across six countries. The company is a key supplier of servers, networking, data archival, and storage solutions, distributing 22 leading brands worldwide. Headquartered in Midrand, South Africa, CSSi also has branches in Cape Town, Durban, India, Europe, and the USA.

Role Description

CSSI South Africa is hiring two Front Office Support Receptionists. The candidate will be the first point of contact for clients and visitors, attending to our customers walk‑in and on calls. CSSI uses human interaction for all customer interfaces (not automation for the personal touch!). We need team players who believe in WOW and exceptional customer service and support with admin functions, booking of customer work requests (CRN cases), assisting customers on all requests they can come up with and doing it professionally.

You will report to the Office Manager and this role means a lot in creating a positive and welcoming environment while efficiently managing front office operations.

Customer Service

• Greet and welcome visitors and clients with a professional and friendly demeanor.
• Answer incoming calls, take messages, and transfer calls to appropriate individuals.
• Assist clients with inquiries, providing information about products, services, and company policies.
• Ensure client satisfaction by addressing concerns and resolving issues in a timely manner.

Administrative Support

• Learn our CRM system quickly and use it efficiently.
• Handle phone calls, visitors, and manage the reception area, keeping it clean and organised.
• Schedule appointments and meetings for staff and management.
• Coordinate courier services and incoming/outgoing packages.
• Assist with administrative tasks such as data entry, filing, and photocopying.
• Assist with processing orders, handing over to shippers or clients and related admin functions for walk‑in requests.

Appointment/Event Management

• Maintain the electronic calendar of appointments and meetings for staff and management.
• Assist with Meet and Greet for company events and functions.
• Remind staff of upcoming appointments and ensure meeting rooms are prepared.
• Manage and confirm appointments with clients and visitors.

Visitor Management

• Register and issue visitor badges to guests upon arrival.
• Direct visitors to appropriate personnel or meeting locations.
• Ensure adherence to security procedures and protocols for visitor access.

Communication

• Communicate like a pro with staff, clients, and visitors, both verbally and in writing.
• Relay messages accurately and promptly to the intended recipients with excellent feedback ability.
• Distribute internal communications and announcements as directed.

Office Supplies and Equipment

• Monitor and maintain inventory of office supplies and place orders as needed.
• Coordinate maintenance and repairs for office equipment, such as printers, photocopiers, etc.
• Ensure adequate stock of stationery and other essential items.

Qualifications and Skills

• Complete high school with a university entrance requirement; additional certification in office administration or customer service is a bonus.
• Proven experience as a receptionist, front office representative, or similar role.
• Excellent communication and interpersonal skills, with a polite and professional phone manner.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment.
• Ability to prioritize tasks and work effectively in a fast‑paced environment.
• Customer‑focused mindset with a commitment to delivering exceptional service.
• Knowledge of administrative procedures and basic accounting principles.
• Strong skills and ability to communicate effectively.
• Proficiency in phone etiquette and handling client inquiries.
• Experience in appointment scheduling and calendar management.
• Ability to provide administrative assistance and support.
• Good clerical skills, including data entry and record keeping on company systems (training provided).
• Excellent organizational skills and attention to detail.
• Experience in the IT industry is a plus.
• Knowledge of data solutions and networking technologies is beneficial.

Salary and Benefits

Competitive salary package with basic salary, monthly target perks, and annual/company incentive bonuses.

Should you currently be employed you may qualify for a +15 % – 20 % increase should you be successfully placed for this position.

Optional medical aid plan (co‑shared or perk after 1 year service).

Application Process

To apply for the Front Office Assistant position, please follow the instructions carefully. Prepare the following documents:

• Cover letter expressing your interest in the role and outlining your relevant experience.
• Curriculum vitae (CV) highlighting your education, work history, and skills.
• Contact information for at least two professional references.

Please note that duplicate or incomplete submissions will be auto‑rejected. You will receive a confirmation of receipt within 72 hours of submitting your application.

Send a message with your full name on the LinkedIn Company messaging portal for our company, with the name of the position you are applying for, once you have submitted your application, so we can track your application for further details to share.

You will then receive a message with the process to follow to submit your CV and further information.

Only shortlisted candidates will be contacted for interviews. Thank you for considering CSSi and look forward to receiving your application.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Administrative

Industries

• IT Services and IT Consulting